Information Tech Support Specialist II

Taleo; Helena (MT); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Paid vacation, sick leave, and HOLIDAS

Public Service Loan Forgiveness - PSLF

Job summary

Montana Judicial Branch is seeking an IT professional to develop, install, configure, and support information technology systems and networks for the Supreme Court Building. You will act as the primary Level 2 contact, providing expert support across complex issues and coordinating with Level 1 staff and security personnel.

The role requires strong knowledge of Windows Server, network security, and system troubleshooting, with travel across state courts.

Qualifications

• High school diploma with college-level CS coursework or related area.
• Two to three years of system and network development, maintenance, and support experience.
• Experience providing technical support in a multi-user IT environment; remote hearings or AV tech is desirable.

Responsibilities

• Serves as primary IT support contact for the Supreme Court Building and provides Level 2 support.
• Provides policy, standards and technical support on network and software to agency staff.
• Maintains and monitors critical applications, databases and services on Windows servers.
• Develops and maintains technical documentation and procedures for Level 1 staff and end users.
• Travels to court locations or work sites to provide technical support and deployments.

Skills

Windows Server

Network troubleshooting

Technical support

Documentation

Team collaboration

Travel readiness

Education

High school diploma + CS coursework

Tools

Active Directory

SQL Server

Remote management tools

Job description

Position Title:

• Resume -Please include dates of employment and your supervisor’s name/phone number for each position.

Three Professional References

Applications missing the required documents will not be considered in the recruitment process

An employee new to the Judicial Branch will serve a one-year probationary period. The successful applicant will be subject to a criminal background check. Travel may be required and working hours may include evenings & weekends.

The Montana Judicial Branch offers a variety of opportunities to help you make a difference in your community, and further your career. As a service-oriented employer, we seek employees with a passion for customer service to help us fulfill our mission to provide an independent, accessible, responsive, impartial, and timely forum to resolve disputes; to preserve the rule of law; and to protect the rights and liberties guaranteed by the Constitutions of the United States and Montana.

Benefits of working for the Judicial Branch

• Work/life balance
• Family friendly policies
• Dedicated and caring colleagues
• Health coverage
• Paid vacation, sick leave, and Holidays (combination of up to 38 per year)
• Opportunities and room for professional growth
• Public Service Loan Forgiveness - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF

Job Overview

This is technical work developing, installing, configuring and supporting information technology systems, programs and networks, and includes providing technical direction on information technology projects. The position serves as the primary information technology support contact for the Supreme Court Building and provides Level 2 technical support for complex information technology issues across the Judicial Branch. Work is performed under the general supervision of an Information Technology Supervisor who reviews work for results achieved.

Job Duties

• Serves as the primary information technology support contact for the Supreme Court Building and provides technical support for Supreme Court operations.
• Provides policy, standards and technical support to all agency staff on all network and Judiciary-related software and hardware products using knowledge of principles and theories of computer science and of programs, agency, and state computer policies and standards, computer operating systems, software, equipment and network requirements for computer systems running Microsoft Windows and other specialized software.
• Ensures that critical systems vital for information services remain functional.
• Develops, implements and maintains system and network security and backup methods and techniques.
• Maintains and monitors critical applications, databases and services running on all Windows servers.
• Evaluates, reviews and makes recommendations regarding new hardware, software, and networking capabilities and solutions for the programs used by the courts.
• Installs new client and server hardware and software as needed for the programs and assures updates are done in a timely manner.
• Responds to problems on either server or client platforms or peripherals. Troubleshoots the problem and corrects or makes recommendations for the correction of the problem.
• Provides Level 2 technical support and assists Level 1 technical staff, security personnel, system administrators, and other IT staff with complex or difficult hardware, software, network, and system issues.
• Facilitates technology needs for Supreme Court remote hearings, meetings, and other court proceedings.
• Assists with audio-visual support and deployments in coordination with the Audio-Video Coordinator.
• Assists with hardware deployments and technology implementations at court locations throughout the state.
• Develops and maintains technical documentation, procedures, and troubleshooting resources for Level 1 technical staff and end users.
• Develops documentation of procedures or methods as needed.
• Researches and evaluates emerging technologies, methods, techniques, procedures, hardware and software for use by the professional and end user staff.
• Attends training workshops, product demonstrations, conferences, technical briefings and conventions; stays abreast of technology changes.
• Assists in coordinating and directing office automation services including vendor interface, equipment maintenance and repair, and supplies.
• Makes recommendations and confers with officials of courts or agencies involved with information technology services.
• Assists in all phases of system development relating to microcomputers.
• Travels to court locations and other work sites as needed to provide technical support, assist with deployments, and support court operations.

Knowledge, Abilities and Skills

• Knowledge of and ability to install, maintain, and troubleshoot a wide variety of constantly changing and evolving hardware and software components.
• Knowledge of Windows Server and PC software, electronic mail and common office applications.
• Ability to analyze, evaluate, troubleshoot and resolve system hardware, software or networking-related problems.
• Ability to communicate, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees.
• Skills to correctly identify problems and develop and implement effective solutions in a timely manner.
• Ability to effectively perform technical tasks.
• Demonstrated ability to adapt to constantly changing environments and deadlines.
• Knowledge to identify system and network requirements that support and enhance the agency’s mission.
• Ability to provide technical support independently and exercise sound judgment when resolving complex or time-sensitive technical issues.
• Ability to provide technical guidance and support to Level 1 technical staff and end users.
• Ability to work independently.
• Ability to work effectively as part of a technical team.
• Ability to set and manage job priorities.
• Ability to determine and distinguish between critical and non-critical demands and requests.

Working Conditions

Work is performed primarily in an office or courtroom; however, installation of equipment may require climbing on ladders, bending, crawling, and working in confined places. The position may require travel to court locations and other work sites throughout the state to provide technical support, support off-site hearings, and assist with equipment and technology deployments. Travel is anticipated to be approximately 5-10 percent of the position.

Physical Demands

Work requires extended periods of confined seating and hand-eye coordination working with computers. Work exposes the incumbent to a number of time-sensitive technical issues that require immediate resolution. Installation work requires occasional lifting of computer units or peripheral equipment. A significant amount of walking, standing, and bending may be necessary. Crawling may be required during installations.

Qualifications

(Any combination of training and work experience which indicates possession of the knowledge, abilities and skills listed above. An example of an acceptable qualification for this position is:)

Graduation from an approved high school supplemented by completion of approved college-level coursework in computer science or a related technical area and two to three years of system and network development, maintenance, and support experience.

Experience providing technical support in a multi-user information technology environment and experience troubleshooting complex hardware, software, network, or systems issues is preferred. Experience supporting court proceedings, remote hearings, audio-visual systems, or other technology-dependent environments is desirable.

Licensure and Certification Requirements

Valid Montana driver's license for positions requiring travel; proof of insurance if using a personal vehicle on State business.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Salary: $33.28 - 33.28 Hourly

Telework Eligibility: Not Telework Eligible

Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

1 Employee Status : Regular Schedule : Full-Time

Job Type

Standard

Shift

Day Job

Travel

Yes, 10 % of the Time

Posting Date

Aug 14, 2026, 9:34:33 PM Closing Date (based on your computer's timezone) : Ongoing

Required Application Materials : Cover Letter, Resume, References

Contact Name : Mandi Edlin | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online