IT Support & Training Specialist — AI Literacy Coach

Quanta Services, Inc.; Chattanooga (TN); On-site; USD 48,000 - 70,000; Full time

Job summary

Service Electric Company is seeking an IT Support & Training Specialist to deliver day-to-day technical support and hands-on training across core systems and devices. You will help staff become proficient with everyday tech and AI tools while maintaining security and efficiency.

The role involves enabling new hires, managing AD/365, and leading in-person training sessions across multiple locations. In-person office work is required.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years experience in an IT support or helpdesk role.
• Working knowledge of Microsoft Active Directory and Microsoft 365 (Outlook, SharePoint).
• Experience troubleshooting Windows desktop/laptop hardware and software issues.
• Experience supporting mobile devices (iOS) in a business environment.

Responsibilities

• Respond to, and triage, incoming IT support requests, resolving issues directly or escalating to the right team member.
• Manage user account lifecycle in Active Directory — provisioning, changes, and deprovisioning for new hires, transfers, and terminations.
• Administer Microsoft 365 services, including Outlook, SharePoint, and shared/network drive permissions.
• Provision, configure, and troubleshoot company mobile devices; coordinate with wireless carriers and vendors on service requests.
• Provide hardware and software troubleshooting support for laptops and desktops.
• Coordinate with HR and field offices on new-hire IT setup and employee status changes.
• Support basic network connectivity troubleshooting, escalating more complex issues to network engineering.
• Help manage access and provisioning for enterprise AI tools as adoption grows.
• Partner with the IT Manager to identify recurring support issues and recommend process or training improvements.
• Lead hands-on device training for new hires and existing employees (laptops, mobile devices, core business systems).
• Deliver basic AI literacy training — teaching employees how to use company-approved AI tools safely and effectively.
• Create and maintain simple how-to guides and quick-reference materials (e.g., in SharePoint).
• Travel periodically to other company locations to run in-person training sessions.
• Other duties as assigned.

Skills

IT support

Public speaking

Training coordination

Time management

Problem solving

Customer service

Confidentiality

Self-motivation

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft 365

Outlook

SharePoint

Job description

Service Electric Company is seeking an IT Support & Training Specialist to deliver day-to-day technical support and hands-on training across core systems and devices. You will help staff become proficient with everyday tech and AI tools while maintaining security and efficiency.

The role involves enabling new hires, managing AD/365, and leading in-person training sessions across multiple locations. In-person office work is required.