University IT Training Specialist: AI & 365 Coach

University System of Georgia; Columbus (GA); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan (TSR/ORP)

Paid vacation time

Sick leave

13 paid holidays

Tuition assistance

Job summary

Columbus State University seeks an IT Training Coordinator I to develop and deliver technology training for students, faculty, and staff across campus. You will design workshops, guides, and tutorials on hardware, classroom tech, enterprise apps, and AI-enabled tools to improve adoption and usage.

You will provide courteous, prompt technical assistance through multiple channels, gather feedback, and help with training material creation to support student success and staff productivity.

Qualifications

• Bachelor's degree and at least 1 year of technical customer service experience.
• Experience in university setting preferred.
• Strong communication and collaboration skills in a fast-paced environment.

Responsibilities

• Develop, coordinate, and deliver technology training for students, faculty, and staff.
• Provide training for Microsoft 365 apps (Teams, Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, Forms, Planner).
• Design training on practical, responsible AI tool usage to boost productivity and learning.
• Support campus users with in-person, phone, and online assistance; triage and resolve issues.

Skills

Customer service

Training delivery

MS 365 proficiency

Education

Bachelor's degree

HDI Certification

CompTIA A+ Certification

ITIL Foundation

Job description

Columbus State University seeks an IT Training Coordinator I to develop and deliver technology training for students, faculty, and staff across campus. You will design workshops, guides, and tutorials on hardware, classroom tech, enterprise apps, and AI-enabled tools to improve adoption and usage.

You will provide courteous, prompt technical assistance through multiple channels, gather feedback, and help with training material creation to support student success and staff productivity.