IT Training Specialist I — Campus Tech & AI Tools

Columbus State University; Columbus (GA); On-site; USD 47,000 - 50,000; Full time

Job summary

Columbus State University is seeking an IT Training Coordinator I to develop, deliver, and continuously improve technology training for students, faculty, and staff. You will create workshops, quick-reference guides, tutorials, and online content for Microsoft 365, classroom technologies, and AI-enabled tools.

You will assess training needs from trends and feedback, provide courteous support via in-person, phone, and online channels, and collaborate with UITS and campus partners to rollout new

Qualifications

• Bachelor’s degree and at least 1 year of prior technical customer service experience.
• Experience providing courteous, prompt, and accurate technical assistance.

Responsibilities

• Develop, coordinate, and deliver technology training for students, faculty, and staff.
• Provide training and support for Microsoft 365 apps, including Teams, Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, Forms, Planner.
• Design and deliver training that introduces practical, responsible, and secure uses of AI tools.
• Assist with implementation and communication of new technology services; prepare training plans and adoption strategies.
• Analyze support trends, service requests, and stakeholder feedback to identify training gaps and opportunities.
• Create training materials, web content, brochures, flyers, videos, FAQs, and other communications.

Skills

Customer service

Microsoft 365

Training design

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Microsoft Teams

SharePoint

OneDrive

Job description

Columbus State University is seeking an IT Training Coordinator I to develop, deliver, and continuously improve technology training for students, faculty, and staff. You will create workshops, quick-reference guides, tutorials, and online content for Microsoft 365, classroom technologies, and AI-enabled tools.

You will assess training needs from trends and feedback, provide courteous support via in-person, phone, and online channels, and collaborate with UITS and campus partners to rollout new