IT Support & AI Automation Specialist

TopTalent Staffing LLC; Orlando (FL); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health insurance

PTO

Job summary

Top Talent Staffing LLC seeks an Information Technology Specialist in Orlando, FL, to provide technical support, maintain IT systems, and drive AI-based initiatives. The role covers desktop support, network access, security, and user training in a dynamic environment.

The ideal candidate has a BS in CS, 4+ years IT experience, strong Microsoft 365 skills, and familiarity with AI tools and automation. On-site role with health insurance and PTO benefits offered.

Qualifications

• Bachelor's degree in Computer Science or a related field required.
• Minimum of four (4) years of IT experience, or an equivalent combination of education, training, and experience.
• Proven experience with Microsoft 365 administration.
• Experience with AI tools, automation platforms, machine learning based workflows, or AI-assisted business applications.
• Strong understanding of network administration and data security best practices.
• Ability to communicate technical information clearly to non-technical users.
• Must possess and maintain a valid Florida Driver's License.

Responsibilities

• Serve as the first point of contact for IT support issues via phone, email, and in-person requests.
• Provide technical support for desktop computers, laptops, printers, peripherals, telephones, and network connectivity.
• Create and manage network user accounts and ensure proper access and permissions.
• Troubleshoot software and hardware issues, resolve error messages, clear printer malfunctions, and replace consumables as needed.
• Install, configure, and maintain computer systems, applications, and wireless networking equipment.
• Train employees on new software, systems, and technology processes.
• Administer Microsoft 365 and associated productivity applications.
• Implement and support AI-driven tools and automation solutions to improve workflow, reporting, security monitoring, and customer service.
• Assist in the development and implementation of new technology initiatives including: Public kiosk information systems. Online rent collection solutions. Payroll automation enhancements.
• Administer and maintain network and data security, including firewall management, antivirus protection, and email security systems.
• Strengthen cybersecurity posture by using encryption, secure data storage, and proactive monitoring practices.
• Assist users in identifying and reporting phishing and other security risks; promote cybersecurity awareness.
• Identify trends in support requests and develop how-to documentation and training materials to increase user independence and efficiency.

Skills

Analytical thinking

Troubleshooting

Customer service

Multi-tasking

Data security

Education

Bachelor's degree in CS

Tools

Microsoft 365

AI tools

Automation platforms

Job description

Top Talent Staffing LLC seeks an Information Technology Specialist in Orlando, FL, to provide technical support, maintain IT systems, and drive AI-based initiatives. The role covers desktop support, network access, security, and user training in a dynamic environment.

The ideal candidate has a BS in CS, 4+ years IT experience, strong Microsoft 365 skills, and familiarity with AI tools and automation. On-site role with health insurance and PTO benefits offered.