Technical Support Specialist - AI Tools & Training

Employnet, Inc.; Henderson (NV); On-site; USD 34,000 - 39,000; Full time

Job summary

Employnet, Inc. is seeking a Technical Support Specialist to assist users with hardware, software, and AI tool-related issues. The role requires 2+ years experience, CompTIA A+ and Network+ certifications, and the ability to explain technical concepts to non-technical users.

Based in Henderson, this on-site position offers $25-$28 per hour, opportunities to work with ChatGPT and HeyGen, and a focus on customer service and training.

Qualifications

• Minimum of 2 years of technical support experience.
• CompTIA A+ certification – mandatory.
• CompTIA Network+ certification – mandatory.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with Microsoft Office, video editing, and AI-powered tools preferred.

Responsibilities

• Provide technical support and troubleshoot common computer, software, and network-related issues.
• Assist users with computer applications, basic technology questions, and technical difficulties.
• Train and guide individuals with limited computer knowledge, explaining technical concepts in an easy-to-understand manner.
• Help users navigate Microsoft Word, Excel, and other common computer programs.
• Communicate technical information clearly to both technical and non-technical users.
• Utilize AI tools, including ChatGPT, to support productivity and streamline workflows.
• Assist with video editing and the creation of digital content as needed.
• Document technical issues, troubleshooting steps, and resolutions.
• Maintain a professional, helpful, and customer-focused approach when assisting users.

Skills

Troubleshooting

Customer service

Communication skills

Technical support

CompTIA A+

CompTIA Network+

Tools

ChatGPT

HeyGen

Microsoft Word

Microsoft Excel

Video editing software

Job description

Employnet, Inc. is seeking a Technical Support Specialist to assist users with hardware, software, and AI tool-related issues. The role requires 2+ years experience, CompTIA A+ and Network+ certifications, and the ability to explain technical concepts to non-technical users.

Based in Henderson, this on-site position offers $25-$28 per hour, opportunities to work with ChatGPT and HeyGen, and a focus on customer service and training.