IT Support Technician — Windows & Office 365 Specialist

ADP, Inc.; Norcross (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ole is seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues for employees, including desktop apps and hardware. Responsibilities include configuring devices, managing accounts, and maintaining security patches.

The role requires strong communication, problem-solving, and multitasking abilities, with hands-on work on Windows environments and Office 365 integration.

Qualifications

• Certificate or Diploma from a Technical School with 1 year of related experience.
• Excellent interpersonal, verbal, and written skills.
• Strong problem-solving and analytical thinking skills.
• Experience with Windows 10 and Office 365 a plus.
• Experience with Help Desk software, IT Glue, ConnectWise RMM, Sophos Email Gateway, and Active Directory is preferred.
• Ability to multi-task and prioritize assignments.

Responsibilities

• Manage, configure, troubleshoot, and repair handheld scanners, desktop computers, laptops, phones etc.
• Track and update IT inventory.
• Respond to hardware and software support issues from employees for Microsoft Office applications, phones, voicemail, printers, and mobile devices.
• Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.
• Create desktop computer and laptop images.
• Set up and configure new computers.
• Install application software.
• Maintain software used on desktop systems including OS, anti-virus and malware protection.
• Work with vendors to help resolve technical issues.
• Lift, move IT equipment and rearrange work areas for employees.
• Create and maintain process documents.
• Basic networking such as connecting to domain and troubleshooting network connection issues.

Skills

Interpersonal skills

Verbal skills

Written skills

Problem solving

Analytical thinking

Multi-tasking

Education

Certificate or Diploma from Technical School

Tools

Windows 10

Office 365

Help Desk software

IT Glue Documentation

ConnectWise RMM

Sophos Email Gateway

Active Directory

Job description

Ole is seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues for employees, including desktop apps and hardware. Responsibilities include configuring devices, managing accounts, and maintaining security patches.

The role requires strong communication, problem-solving, and multitasking abilities, with hands-on work on Windows environments and Office 365 integration.