Junior IT Support Specialist - Desktop & AV

SGS Consulting; Springfield (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

SGS Consulting is seeking an IT support professional to handle routine tasks, maintain assets, and support AV/Conference room equipment. You will follow documented procedures to resolve issues and maintain accurate records.

The role emphasizes basic IT knowledge, strong communication, and the ability to work with cross-functional teams in a fast-paced environment. On-site work and steady hours are expected.

Qualifications

• IT support experience and familiarity with standard processes.
• Able to follow KB articles for problem resolution.
• Willingness to learn basic procedures and security policies.

Responsibilities

• Performs and monitors standard IT processes and handles routine tickets.
• Maintains records and emails; updates contact lists and logs.
• Maintains equipment, assets, and inventory; coordinates with suppliers.
• Escalates complex issues as needed following established procedures.

Skills

Computing fundamentals

Networking fundamentals

AV/Conference room support

MS Office proficiency

Security awareness

Troubleshooting

Education

Highschool or Bachelor's degree

Job description

SGS Consulting is seeking an IT support professional to handle routine tasks, maintain assets, and support AV/Conference room equipment. You will follow documented procedures to resolve issues and maintain accurate records.

The role emphasizes basic IT knowledge, strong communication, and the ability to work with cross-functional teams in a fast-paced environment. On-site work and steady hours are expected.