IT Support Technician - Windows & Mac (Hybrid)

Insight Global

Rapid City (SD)

Hybrid

USD 34,000 - 39,000

Full time

24 hours ago

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Benefits offered by this job

Medical, dental, vision insurance

HSA, FSA, DCFSA options

401k with employer matching

Paid time off

Job summary

Insight Global is seeking a Customer-focused Technology Support Technician to provide hands-on IT support for both on-site and remote employees in a Windows and Mac environment. You will troubleshoot hardware and software issues, manage service tickets, and support office technology, delivering a high-quality end-user experience via walk-up, phone, email, and remote support.

The role requires 2+ years in desktop support or help desk, familiarity with ITSM tools like ServiceNow or Jira, and

Qualifications

2+ years of experience in desktop support, help desk, or a similar end-user role.
Experience troubleshooting Windows and macOS environments.
Experience supporting users via walk-up, phone, email, remote, and ticketing systems.
Familiarity with ITSM platforms such as ServiceNow or Jira.
Experience with hardware deployment, workstation setup, moves, asset management, and peripherals.
Basic understanding of SaaS apps, SSO, and Okta.
Knowledge of video conferencing tech like Zoom Rooms.

Responsibilities

Provide hands-on IT support for on-site and remote employees.
Troubleshoot hardware and software issues.
Manage service tickets and support office technology.
Deliver high-quality end-user experience via walk-up, phone, email, and remote support.