Information Technology Support

Insight Global; Rapid City (SD); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA, FSA, DCFSA options

401k with employer matching

Paid time off

Job summary

Insight Global is seeking a Customer-focused Technology Support Technician to provide hands-on IT support for both on-site and remote employees in a Windows and Mac environment. You will troubleshoot hardware and software issues, manage service tickets, and support office technology, delivering a high-quality end-user experience via walk-up, phone, email, and remote support.

The role requires 2+ years in desktop support or help desk, familiarity with ITSM tools like ServiceNow or Jira, and

Qualifications

• 2+ years of experience in desktop support, help desk, or a similar end-user role.
• Experience troubleshooting Windows and macOS environments.
• Experience supporting users via walk-up, phone, email, remote, and ticketing systems.
• Familiarity with ITSM platforms such as ServiceNow or Jira.
• Experience with hardware deployment, workstation setup, moves, asset management, and peripherals.
• Basic understanding of SaaS apps, SSO, and Okta.
• Knowledge of video conferencing tech like Zoom Rooms.

Responsibilities

• Provide hands-on IT support for on-site and remote employees.
• Troubleshoot hardware and software issues.
• Manage service tickets and support office technology.
• Deliver high-quality end-user experience via walk-up, phone, email, and remote support.

Skills

Desktop support

Windows

macOS

ITSM tools

Hardware deployment

SSO/Okta

Video conferencing

Walk-up/remote support

Tools

ServiceNow

Jira

Job description

We're seeking a customer-focused Technology Support Technician to provide hands‑on IT support for both on‑site and remote employees in a Windows and Mac environment. This role is responsible for troubleshooting hardware and software issues, managing service tickets, supporting office technology, and delivering a high-quality end‑user experience through walk‑up, phone, email, and remote support.

• 2+ years of experience in desktop support, help desk, IT support, or a similar end‑user support role.
• Experience troubleshooting and supporting both Windows and macOS environments.
• Experience supporting users through a combination of walk‑up support, phone, email, remote support, and ticketing systems.
• Familiarity with IT service management (ITSM) platforms such as ServiceNow, Jira, or similar ticketing tools.
• Experience with hardware deployment, workstation setup, office moves, asset management, and peripheral troubleshooting.
• Basic understanding of SaaS applications, Single Sign-On (SSO), and identity management tools such as Okta.
• Knowledge of video conferencing technologies, including Zoom Rooms and collaboration tools.

Compensation:

$25/hr - $28/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.