IT Support Technician

Talentify; Dublin (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College is seeking an IT Helpdesk Specialist to document and manage incoming requests, provide end-user support, and maintain desktop hardware and software across campuses. The role requires 2+ years of IT experience and proficiency with Microsoft Office, Windows, and macOS environments.

You will assist with AV setups, asset inventory, and knowledge-base updates to support students and staff. Ideal candidates demonstrate strong communication, problem-solving abilities, and the capacity to

Qualifications

• 2+ years of IT experience
• Experience supporting Microsoft Office and Windows and macOS environments
• Knowledge of network security practices and antivirus software
• Excellent written and verbal communication, customer-oriented attitude

Responsibilities

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktops, laptops, peripherals and related systems
• Provide end user support via remote, in person and telephone
• Support and enforce company information policies and procedures
• Provide support for Microsoft and Apple products including laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage to support multiple tasks
• Assist in updating support documents within knowledge management for the IT Services team

Skills

Customer service

Problem solving

Communication (verbal)

Self-motivation

Team collaboration

Education

Associate degree in Computer Science or equivalent

Tools

Microsoft Office

Windows

macOS

Antivirus software

Job description

Description

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties and Responsibilities:

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users
• End-user Account Management
• Build and maintain relationships across departments
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Other duties may be assigned

Requirements

Education

• Preferred: Associate degree in Computer Science or equivalent experience

Experience Required:

• 2+ years of overall IT experience
• 2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Exceptional Customer-oriented attitude

Licensure

• ITIL (foundational level, but exposure to more detail than foundation is often necessary)