IT Support Technician

South College; Dublin (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College in Dublin, OH is seeking an IT Helpdesk/Desktop Support professional to document, troubleshoot, and resolve user issues across Windows and Mac environments. You will support end users via remote, on-site, and phone calls while maintaining asset inventories and contributing to knowledge management.

The ideal candidate has 2+ years of IT experience, with strong problem-solving skills and familiarity with antivirus security practices.

Qualifications

• 2+ years of IT experience.
• Experience supporting Microsoft Office apps, Windows, and Mac OS.
• Knowledge of network security practices and antivirus software.
• Strong analytic and problem-solving skills.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktop and laptop computers, peripherals and related systems.
• Provide end user support via remote, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including laptops, desktops, MacBook and iPhone.
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums.
• Demonstrate broad knowledge of technology principles, practices, and procedures.
• Self-manage to support multiple tasks in a fast-paced environment.
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users.

Skills

Desktop Support

End-user Support

Windows

MacOS

Microsoft Office

Network Security

Antivirus software

Education

Associate degree in Computer Science

Tools

Ticketing system

AV equipment

Job description

South College -

We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

Essential Duties And Responsibilities

• Document incoming helpdesk requests using internal ticketing system
• Install, repair and maintain desktop and laptop computers, peripherals and related systems
• Provide end user support via remote assistance, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums
• Demonstrate broad knowledge of technology principles, practices, and procedures
• Self-manage in a way that allows flexibility to support multiple tasks at any given time
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users
• End-user Account Management
• Build and maintain relationships across departments
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Other duties may be assigned

Requirements

Education

• Preferred: Associate degree in Computer Science or equivalent experience

Experience Required

• 2+ years of overall IT experience
• 2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
• Knowledge of network security practices and Antivirus software
• Exceptional analytic and problem-solving skills}