Impact-Driven IT Support Technician

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Fort Collins (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. The role provides frontline and second-line technical support for end users, resolving incidents and service requests to ensure smooth operation of hardware, software, and network systems across the organization.

You will troubleshoot issues on Windows and macOS, configure devices, manage user accounts in AD and M365, and document solutions in our ticketing system.

Qualifications

• High school diploma or equivalent
• 1–3 years of technical support or help desk experience
• Solid understanding of Windows 10/11 and macOS, Microsoft 365, and basic networking
• Experience with Active Directory, Exchange, VPNs, and remote access tools (TeamViewer, RDP)
• Excellent troubleshooting, analytical, and communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong customer service orientation and a proactive problem-solving approach
• IT certifications such as CompTIA A+, Network+, Microsoft MCP or similar are a plus
• Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk)
• Familiarity with endpoint management tools (Intune, SCCM, JAMF)
• Knowledge of cloud platforms and SaaS applications

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
• Document all incidents, requests, and solutions in the ticketing system (ServiceNow, Jira, Zendesk)
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
• Monitor system performance and escalate issues to senior IT staff or vendors
• Maintain inventory of IT assets and track hardware/software assignments
• Support video conferencing tools (Zoom, Teams, Google Meet) and AV equipment
• Contribute to knowledge base articles and technical documentation

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team. The role provides frontline and second-line technical support for end users, resolving incidents and service requests to ensure smooth operation of hardware, software, and network systems across the organization.

You will troubleshoot issues on Windows and macOS, configure devices, manage user accounts in AD and M365, and document solutions in our ticketing system.