IT Support Technician — End-User Help & Onboarding

LifeStance Health; Fort Collins (CO); On-site; USD 71,635,000 - 80,231,000; Full time

Job summary

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in Fort Collins, CO. You will provide front-line and second-line technical support for end-users, addressing incidents and service requests, and ensuring hardware, software, and network systems operate smoothly.

The ideal candidate has 1–3 years in a technical support role, strong troubleshooting and communication skills, and familiarity with Active Directory, Exchange, VPNs, and remote access tools.

Qualifications

• Minimum 1–3 years in technical support or help desk.
• Solid understanding of Windows 10/11 & macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and macOS systems.
• Configure and install workstations, laptops, printers, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents and solutions in the ticketing system (e.g., ServiceNow, Zendesk, ManageEngine).
• Assist with onboarding and offboarding tasks, including device setup and decommissioning.
• Monitor system performance and escalate issues to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (Zoom, Teams, Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Windows 10/11

macOS

Microsoft 365

Active Directory

Exchange

VPNs

Remote access tools

Troubleshooting

Customer service

Education

High School Diploma

Tools

ServiceNow

Zendesk

ManageEngine

Intune

SCCM

JAMF

Job description

LifeStance Health is seeking a detail-oriented IT Support Technician to join our IT team in Fort Collins, CO. You will provide front-line and second-line technical support for end-users, addressing incidents and service requests, and ensuring hardware, software, and network systems operate smoothly.

The ideal candidate has 1–3 years in a technical support role, strong troubleshooting and communication skills, and familiarity with Active Directory, Exchange, VPNs, and remote access tools.