IT Support Technician: End-User Help & Hardware Fixes

Silversmith Capital Partners; Frankfort (KY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401(k) with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Frankfort, KY is seeking a detail-oriented IT Support Technician to join our IT team. You will provide first- and second-line support to end-users, resolve incidents, and ensure smooth operation of hardware, software, and networking.

The ideal candidate has 1–3 years in a help desk, strong communication, and a customer-service mindset. This full-time role offers a competitive bonus plan and benefits.

Qualifications

• High School Diploma or relevant experience in a similar role.
• 1–3 years in a technical support or help desk role.
• Solid understanding of Windows/macOS, Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote tools like TeamViewer or RDP.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and proactive problem-solving.

Responsibilities

• Provide first- and second-level tech support via phone, email, chat, and in person.
• Troubleshoot hardware, software, and networking issues on Windows/macOS.
• Configure and install workstations, printers, and mobile devices.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Document incidents and solutions in ticketing systems (ServiceNow, Jira, Zendesk).
• Assist with onboarding/offboarding and device setup/decommissioning.
• Monitor system performance and escalate issues to senior IT staff or vendors.
• Maintain IT asset inventory and track hardware/software assignments.
• Support video conferencing tools (Zoom, Teams, Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Troubleshooting

Communication

Customer service

Problem solving

Multitasking

Education

High School Diploma

Tools

ServiceNow

Zendesk

ManageEngine

Intune

SCCM

JAMF

Microsoft 365

TeamViewer

RDP

Active Directory

Job description

LifeStance Health in Frankfort, KY is seeking a detail-oriented IT Support Technician to join our IT team. You will provide first- and second-line support to end-users, resolve incidents, and ensure smooth operation of hardware, software, and networking.

The ideal candidate has 1–3 years in a help desk, strong communication, and a customer-service mindset. This full-time role offers a competitive bonus plan and benefits.