IT Support Technician, Tier 2/3 Specialist

SRI; Town of Hempstead (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

SRI is seeking Outsourced Technical Support consultants for various levels of IT support roles in the Town of Hempstead, NY. Responsibilities include troubleshooting desktop systems, managing user environments, and installing software and hardware.

The ideal candidates will have strong technical skills across multiple platforms and be prepared to handle complex network environments. This role is essential in ensuring users receive timely support and that systems maintain high availability.

Qualifications

• Experience in providing technical support in a networked environment.
• Familiarity with desktop operating systems (Windows and Apple).
• Knowledge of hardware troubleshooting and configuration.
• Ability to assist with both hardware and software installations.

Responsibilities

• Provide on-site problem resolution for desktop systems.
• Troubleshoot and support end-users of computer systems.
• Monitor systems for security threats and ensure system availability.
• Assist in the installation of new hardware and software initiatives.

Skills

Troubleshooting

Active Directory administration

Network security

Configuring hardware

Installation of software

Job description

SRI is seeking Outsourced Technical Support consultants for various levels of IT support roles in the Town of Hempstead, NY. Responsibilities include troubleshooting desktop systems, managing user environments, and installing software and hardware.

The ideal candidates will have strong technical skills across multiple platforms and be prepared to handle complex network environments. This role is essential in ensuring users receive timely support and that systems maintain high availability.