Senior Helpdesk Tier 3 Engineer – On-Site IT & Server

Tgi Main Company; Melville (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

iPower Technologies is seeking a Tier 3 Helpdesk Technician in Melville, NY. This in-house role provides remote and on-site support, escalating complex issues to senior staff while maintaining documentation and timely responses.

The ideal candidate has 6+ years in a fast-paced IT support environment, deep Windows/AD expertise, MSP background, and strong communication skills. Expect after-hours coordination and a professional, service-oriented approach to client issues.

Qualifications

• 6+ years of experience in fast-paced Business IT Support.
• Experience with servers, networks, on-prem and cloud environments.
• MSP experience is required.
• Ability to document work and log time professionally.
• Willingness for after-hours maintenance when needed.

Responsibilities

• Serve as escalation point for Tier I/II issues.
• Support end-users in help-desk and on-site settings.
• Configure and support client systems, including hardware, networks and apps.
• Manage multiple priorities with urgency.
• Document initiation, execution, and closing activities for programs.
• Communicate proactively with customers and teams.

Skills

Communications

Troubleshooting

Documentation

Time management

After-hours support

Professional demeanor

Service orientation

Customer focus

Tools

Windows Server

Active Directory

Azure AD

Office 365

VMware/Hyper-V

Networking

Backup/DR (Acronis/Veeam)

MSP experience

Job description

iPower Technologies is seeking a Tier 3 Helpdesk Technician in Melville, NY. This in-house role provides remote and on-site support, escalating complex issues to senior staff while maintaining documentation and timely responses.

The ideal candidate has 6+ years in a fast-paced IT support environment, deep Windows/AD expertise, MSP background, and strong communication skills. Expect after-hours coordination and a professional, service-oriented approach to client issues.