IT Support Technician — Tier 1 Helpdesk & End-User Tech

City of Florida City; Florida City (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Florida City is seeking an IT Support Technician to provide day-to-day, hands-on technical support for end-user devices, software, and network issues. Under the IT Director, you will assist with onboarding, account provisioning, and basic cybersecurity tasks, ensuring reliable daily operations for city staff.

The role focuses on front-line support, routine troubleshooting, and adherence to established IT procedures within a municipal environment.

Qualifications

• Associate degree or equivalent education/experience.
• 1–3 years IT help desk experience preferred.
• Experience in a municipal/government environment is a plus.

Responsibilities

• Provides Tier 1 technical support for desktop, mobile, software, and network issues.
• Maintains and supports IT infrastructure including endpoint security and productivity suites.
• Performs incident response and root cause analysis for service disruptions.
• Collaborates with vendors for escalations and asset management.
• Creates and manages user accounts in Active Directory and M365; manages access permissions.
• Assists with onboarding/offboarding and equipment distribution.

Skills

End-user support

Troubleshooting

Customer service

Education

Associate degree in IT or related field

Tools

Active Directory

Microsoft 365

VPN

MFA

Device imaging tools

Job description

City of Florida City is seeking an IT Support Technician to provide day-to-day, hands-on technical support for end-user devices, software, and network issues. Under the IT Director, you will assist with onboarding, account provisioning, and basic cybersecurity tasks, ensuring reliable daily operations for city staff.

The role focuses on front-line support, routine troubleshooting, and adherence to established IT procedures within a municipal environment.