IT Support Engineer

Topaz HR; Lakewood Township (NJ); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Training and development

Career growth into Level 2

Job summary

Topaz HR is seeking a Level 1 IT Support Engineer to join its MSP team in New Jersey. This entry-level role supports clients with tech, cybersecurity, cloud solutions, and general IT tasks. A customer-focused mindset and eagerness to learn are essential.

Responsibilities include first-line support via phone/email, hardware/software troubleshooting, user account management, and ticket/documentation duties. Opportunities for training and career growth are available as you advance to Level 2 and

Qualifications

• 1-3+ years of IT support or help desk experience preferred.
• Basic knowledge of Windows, Microsoft 365, and networking fundamentals.
• Familiarity with Active Directory and user account management is a plus.
• Strong troubleshooting and communication skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues
• Set up and deploy desktops, laptops, and user accounts
• Document, update, and manage support tickets
• Escalate complex issues to senior technicians when necessary
• Maintain accurate client and support documentation
• Deliver exceptional customer service and timely issue resolution

Skills

IT support

Troubleshooting

Communication

Task prioritization

Willingness to learn

Tools

Windows OS

Microsoft 365

Active Directory

Job description

Position Overview

A growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Support Engineerto join its team. This position is ideal for an entry-level IT professional looking to gain hands-on experience supporting clients with technology, cybersecurity, cloud solutions, and day-to-day technical support. The ideal candidate is customer-focused, eager to learn, and passionate about technology.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues
• Set up and deploy desktops, laptops, and user accounts
• Document, update, and manage support tickets
• Escalate complex issues to senior technicians when necessary
• Maintain accurate client and support documentation
• Deliver exceptional customer service and timely issue resolution

Qualifications

• 1-3+ years of IT support or help desk experience preferred
• Basic knowledge of Windows, Microsoft 365, and networking fundamentals
• Familiarity with Active Directory and user account management is a plus
• Strong troubleshooting and communication skills
• Ability to prioritize tasks and work in a fast-paced environment
• Positive attitude and willingness to learn

Compensation & Benefits

• $26-30/hour + health insurance benefits
• 401(k) plan
• Paid time off and holidays
• Training and professional development opportunities
• Clear path for career growth into Level 2 and advanced technical roles

About the Employer

This organization provides managed IT services, cloud solutions, cybersecurity, network support, and technology services to businesses across multiple industries. The company is committed to delivering reliable, secure, and efficient technology solutions while fostering a collaborative environment where employees can grow and succeed.

EEO Statement: Topaz HR is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.