Tier 1 IT Support Specialist (Hybrid — Growth to Tier 2)

Clearbridge; Kent (WA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Clearbridge is hiring a Tier 1 Technician based in Kent, WA. You are the first voice customers hear, owning tickets from start to finish and building relationships to understand business challenges.

This role emphasizes growth from Tier 1 to Tier 2 and learning in a fast-paced MSP environment. You will be part of a 15-person team, support customers via calls and email, and continuously improve service by identifying recurring issues and proposing practical solutions.

Qualifications

• Customer service mindset: energized by helping people solve problems
• Consultative approach: ask thoughtful questions to understand root causes
• Technical curiosity: comfortable troubleshooting and understanding how systems connect
• Ownership mentality: see problems through to resolution
• Strong communication: clear, professional, and empathetic on phone and in writing
• Flexibility: on-call rotation and outside-hours availability

Responsibilities

• Answer calls and emails from customers needing technical support
• Own tickets from open to close, digging into root causes
• Build customer relationships to anticipate needs and understand business challenges
• Recognize patterns in recurring issues and proactively recommend solutions
• Learn constantly through shadowing, vendor training, and hands-on problem-solving
• Collaborate with a 15-person team

Skills

Customer service mindset

Consultative approach

Technical curiosity

Ownership mentality

Strong communication

Flexibility

Tools

Windows

Active Directory

O365

Networking fundamentals

Job description

Clearbridge is hiring a Tier 1 Technician based in Kent, WA. You are the first voice customers hear, owning tickets from start to finish and building relationships to understand business challenges.

This role emphasizes growth from Tier 1 to Tier 2 and learning in a fast-paced MSP environment. You will be part of a 15-person team, support customers via calls and email, and continuously improve service by identifying recurring issues and proposing practical solutions.