IT Support Technician — Grow in Windows & Networking

Kier & Wright Civil Engineers and Surveyors; Livermore (CA); On-site; USD 52,000 - 62,400; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) and Profit Sharing

Paid Holidays

Generous PTO

Free office snacks

Job summary

Kier + Wright is seeking a motivated IT Support Technician in the United States. This role focuses on Tier 1 helpdesk support for employees’ daily tech needs, managing the ticket queue, setting up computers, and fixing routine hardware/software issues.

You will also assist with Tier 2 tasks, server checks, remote VPN issues, and shadow the Network Administrator on major infrastructure projects. This is a growth-focused position for an ambitious technician.

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.
• General networking knowledge (TCP/IP, DHCP, DNS, SD‑WAN, Wi‑Fi connectivity, and basic routers).
• Familiarity with or high willingness to learn Windows Server environments.
• Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
• Basic experience with PowerShell programming or scripting is a plus

Responsibilities

• Responding to requests for technical support in a timely fashion
• Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
• Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.

Skills

Windows 10/11 support

Desktop hardware setup

Networking basics

PowerShell scripting

AutoCAD support

Education

Bachelor’s degree in Computer Science or related field

Tools

AutoCAD Civil3D

Windows Server

VPN

Job description

Kier + Wright is seeking a motivated IT Support Technician in the United States. This role focuses on Tier 1 helpdesk support for employees’ daily tech needs, managing the ticket queue, setting up computers, and fixing routine hardware/software issues.

You will also assist with Tier 2 tasks, server checks, remote VPN issues, and shadow the Network Administrator on major infrastructure projects. This is a growth-focused position for an ambitious technician.