IT Support Specialist

Kier + Wright; Santa Clara (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental and Vision 100% paid

401(k) and Profit Sharing

Paid Holidays

Generous PTO

Free office snacks

Job summary

Kier + Wright in Santa Clara, CA is seeking an IT Support Technician to deliver Tier 1 helpdesk support, manage tickets, set up computers, and handle routine hardware/software issues with growth into Tier 2 tasks.

You will assist with Windows environments, VPN, and basic server checks, while shadowing the Network Administrator on infrastructure projects, joining a fast-paced team focused on reliable IT services for staff.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 1–3 years of general workplace IT experience with desktops/laptops on Windows 10/11.
• General networking knowledge (TCP/IP, DHCP, DNS, SD-WAN, Wi‑Fi) and Windows Server familiarity.
• Experience with AutoCAD setup/troubleshooting is strongly preferred.
• Basic PowerShell scripting and customer-focused communication are a plus.

Responsibilities

• Respond to technical support requests in a timely manner.
• Diagnose and troubleshoot hardware, software, and OS issues.
• Support plan and drawing production workflows in AutoCAD Civil3D.
• Set up and deploy Windows devices for staff.
• Maintain IT systems documentation and asset inventory.
• Monitor servers/backups and assist remote users with VPN connectivity.

Skills

Networking knowledge

Strong communication

Independent work style

Customer-service mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

AutoCAD Civil3D

Windows Server

PowerShell

Windows 10/11

VPN technologies

Job description

Who we are. Since 1972, Kier + Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects. For more information about our services, visit kierwright.com. EEO

IT Support Technician

Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage the ticketing queue, set up computers, and fix routine hardware and software issues. Additionally, you will get hands-on Tier 2 responsibilities. You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects. This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.

• Responding to requests for technical support in a timely fashion
• Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
• Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.
• Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.
• Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.
• Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventory
• Server & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.
• Assist the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts.
• Other duties as assigned

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience
• 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.
• General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).
• Familiarity with or high willingness to learn Windows Server environments.
• Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
• Basic experience with PowerShell programming or scripting is a plus
• Strong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment.
• Valid driver’s license and reliable transportation for occasional travel to regional office locations

Why Kier + Wright?

• Great culture – Team Collaboration, Innovative problem solving, Responsive to clients, Passionate about work
• Pay: 25.00 – 30.00 per hour, DOE
• Medical, Dental and Vision 100% paid for by Kier & Wright for you + family
• 401(k) and Profit Sharing
• Paid Holidays
• Generous PTO
• Free office snacks
• Much more!