IT Support Technician: Grow into Networking & Server Roles

Jobless; Livermore (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental and Vision 100% paid

401(k) and Profit Sharing

Paid Holidays

Generous PTO

Job summary

Kier + Wright is seeking an IT Support Technician to provide Tier 1 helpdesk support and grow into Tier 2 duties. You will manage tickets, set up computers, and troubleshoot Windows 10/11 issues while assisting with VPNs and server checks. Ideal for ambitious technicians aiming to expand systems and networking skills.

The role includes hardware deployment, documentation, asset management, and participation in large-scale IT projects with regional offices. DOE, strong team culture.

Qualifications

• Bachelor’s degree in Computer Science or a related field or equivalent experience.
• 1–3 years of general workplace IT experience in a role with routine desktop/laptop support (Windows 10/11).
• General networking knowledge (TCP/IP, DHCP, DNS, SD‑WAN, Wi‑Fi).
• Familiarity with Windows Server environments.
• Experience with AutoCAD setup/ Troubleshooting preferred
• Basic experience with PowerShell scripting is a plus

Responsibilities

• Respond to technical support requests in a timely fashion.
• Diagnose and troubleshoot hardware, OS, software, printers, and related issues.
• Assist with plan and drawing production in AutoCAD Civil3D; provide engineering support.
• Hardware setup: configure and deploy Windows laptops/desktops.
• Draft user guides; document IT systems, processes and procedures.
• Track equipment and maintain accurate hardware/software asset inventory.
• Monitor Windows Servers; check backups; assist remote users with connectivity.
• Assist during large-scale network infrastructure updates and software rollouts.
• Perform other duties as assigned

Skills

Windows OS support

Networking basics

Windows Server familiarity

Customer service

Communication skills

PowerShell scripting

Education

Bachelor’s degree in CS or related field

Tools

AutoCAD

PowerShell

Job description

Kier + Wright is seeking an IT Support Technician to provide Tier 1 helpdesk support and grow into Tier 2 duties. You will manage tickets, set up computers, and troubleshoot Windows 10/11 issues while assisting with VPNs and server checks. Ideal for ambitious technicians aiming to expand systems and networking skills.

The role includes hardware deployment, documentation, asset management, and participation in large-scale IT projects with regional offices. DOE, strong team culture.