IT Support Specialist

Kier & Wright; Livermore (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental and Vision 100% paid

401(k) and Profit Sharing

Paid Holidays

Generous PTO

Free office snacks

Job summary

Kier + Wright is seeking an IT Support Technician in Livermore, CA to provide Tier 1 helpdesk support and grow into Tier 2 responsibilities. You will manage tickets, set up equipment, and troubleshoot a range of hardware and software issues for staff.

Ideal candidates have 1–3 years of Windows/Desktop support, basic networking, and some AutoCAD familiarity. Local travel to regional offices may be required.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 1-3 years IT support experience, desktops and laptops (Windows 10/11).
• General networking knowledge (TCP/IP, DHCP, DNS, SD-WAN, Wi‑Fi).
• Familiarity with Windows Server environments; AutoCAD setup experience preferred.
• PowerShell scripting is a plus; strong communication and customer service.

Responsibilities

• Respond to technical support requests in a timely manner.
• Diagnose and troubleshoot server/hardware/OS/software/printer issues.
• Support AutoCAD Civil3D plan and drawing production environments.
• Configure and deploy new Windows laptops/desktop workstations.
• Develop, maintain IT processes and draft user guides.
• Track asset inventory and assist with IT systems documentation.
• Monitor local Windows Servers, verify backups, assist remote users.
• Assist in large-scale network updates and software rollouts.

Skills

Windows support

Networking basics

PowerShell scripting

AutoCAD familiarity

Communication skills

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Windows Server environments

Job description

Who we are

Since 1972, Kier + Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects. For more information about our services, visit kierwright.com. EEO

IT Support Technician

Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage the ticketing queue, set up computers, and fix routine hardware and software issues.

Additionally, you will get hands-on Tier 2 responsibilities. You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects. This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.

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Responsibilities

• Responding to requests for technical support in a timely fashion
• Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
• Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.
• Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.
• Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.
• Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventory
• Server & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.
• Assist the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts.
• Other duties as assigned

Qualifications

• Bachelor's degree in Computer Science or a related field or equivalent experience
• 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.
• General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).
• Familiarity with or high willingness to learn Windows Server environments.
• Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
• Basic experience with PowerShell programming or scripting is a plus
• Strong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment.
• Valid driver's license and reliable transportation for occasional travel to regional office locations

Why Kier + Wright?

• Great culture - Team Collaboration, Innovative problem solving, Responsive to clients, Passionate about work
• Pay: 25.00 - 30.00 per hour, DOE
• Medical, Dental and Vision 100% paid for by Kier & Wright for you + family
• 401(k) and Profit Sharing
• Paid Holidays
• Generous PTO
• Free office snacks
• Much more!