IT SUPPORT TECHNICIAN (Tier 1)

First-Service-Corporation; Panama City (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

First-Service-Corporation is seeking an IT Support Technician to install, maintain, and repair computer equipment used across the business. The role involves assisting end users, resolving OS, software, and hardware issues, and documenting actions in the Knack Database.

The position requires professional communication and a customer-centric approach to IT support. The ideal candidate will hold an A+ Certification with proven troubleshooting skills and the ability to travel as needed.

Qualifications

• A+ certification required or 2 years IT experience.
• Experience troubleshooting hardware and software.
• Strong written and verbal communication skills and customer service orientation.

Responsibilities

• Connect and set up hardware.
• Install and configure workstations and software.
• Provide network access and connectivity.
• Install and maintain antivirus and spyware protection.
• Troubleshoot operating systems, software, and hardware issues promptly.
• Record maintenance actions in Knack Database.
• Maintain an up-to-date asset inventory and disposition records.
• Identify hardware for safe disposal and ensure security of disposed assets.
• Assist users and walk them through onboarding and orientation.

Skills

A+ Certification

Troubleshooting

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Remote Desktop

Knack Database

Job description

*A+ Certification or 2 years in the Information Technology.Perform installations, maintenance and repair work on any computer related equipment that supports the business such as: laptops, desktops, communications equipment (digital & IP phones), tablets (including iPad’s), smart phones (iPhone’s and Android’s), printers, and any other computer related peripheral equipment or software an end user would reasonably be expected to use. Since the IT Support Technician will deal with frustrated clients who require their services immediately, the work environment can be stressful.Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.Essential Job Duties and Responsibilities:This is a description of the major responsibilities of this position. This is a summary and does not include all activities that may be required to successfully perform in this job. The IT Support Technician must possess the ability to work safely, independently, and in a team environment.Connect and set up hardwareInstall workstationsLoad all necessary softwareProvide network access and connectivityInstall and maintain Antivirus and SpywareTroubleshoot all operating system, software and hardware issues in a timely mannerRecord all maintenance actions in Knack DatabaseMaintain a list of necessary maintenance and repairsResearch both current and potential services and resourcesRecord all asset information and disposition in Knack DatabaseIdentify and prepare hardware for safe disposalEnsure hardware is secure and stripped before disposalAbility to troubleshoot and repair workstations via a remote desktop connectionMaintain a good understanding of the organization’s objectivesUpdate current work processes or documenting work processes where none existsFamiliarity with network operating systems, software and hardwareWalk new users through the orientation processProvide individual support and training upon requestMaintain an updated inventory of software, hardware and resourcesOther appropriate tasks as assigned by the department headPerform other IT related duties during business hours, and when necessary, after business hoursKnowledge, Skills and Abilities (KSAs):Ability to travelAbility to work flexible hours, including evenings and weekends as neededExcellent problem-solving skills and attention to detailStrong written and oral communication skillsStrong interpersonal skills with a demonstrated ability to communicate professionally with outside vendors and internal staffA customer centric approach to IT supportWorking technical knowledge of the latest operating systems, network protocols and standardsRead and understand all relevant documents, including OEM guides, procedural documentation and technical manualCarry out relevant researchPerform tasks and prioritize in high-pressure environmentsA working knowledge of network operating systems and hardware and a thorough understanding of PC hardwareEducation and Experience:A+ CertificationsExtensive experience of troubleshooting and repair of computers and peripheralsExperience in equipment supportHigh School Diploma or equivalentPhysical Demands:Travel for the purpose of conducting company business. Must have a valid driver’s licenseLift 50lbs unassistedWork with a computer for a minimum of 7 hours daily either standing or sittingRead printed materials and computer screen with or without MS or other software accessibility functionsMust be able to effectively communicate in e-mail, by phone, or in person during the course of the workdayAbility to use peripheral accessories, components and other related tools