Field & Junior Network Support Technician

Century-Furniture; Hickory (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Century-Furniture is seeking a Field & Junior Network Support Technician to deliver hands-on IT support across manufacturing, warehouse, and office environments. You will install, configure, and troubleshoot Windows workstations, printers, and Microsoft 365 apps while providing Tier II/III support for end users.

You will also support network devices such as switches, wireless access points, routers, and firewalls, troubleshoot TCP/IP, DNS, DHCP, and VLANs, and participate in IT infrastructure

Qualifications

• Associate degree or equivalent IT experience.
• 3–5 years IT support experience.
• Experience with Windows 10/11, Windows Server, Active Directory, M365.
• Strong TCP/IP networking and printer support.
• Valid driver’s license with ability to travel between locations.

Responsibilities

• Provide Tier II and III on-site IT support for desktops, printers, and peripherals.
• Install, configure, and manage Windows workstations and software.
• Troubleshoot hardware, software, and network connectivity issues.
• Travel between company locations to deploy and support IT infrastructure.

Education

Associate degree in IT or related field

Tools

Cisco equipment

Aruba equipment

Ubiquiti equipment

PowerShell

Job description

Position SummaryThe Field & Junior Network Support Technician is responsible for providing technical support for end users while assisting with the maintenance, monitoring, and troubleshooting of the organization’s network infrastructure. This position provides onsite support at company locations and requires regular travel between facilities to install, maintain, and support computer systems, network equipment, and end-user technology.This role combines desktop support with hands-on networking responsibilities and is ideal for someone looking to expand their networking knowledge while supporting manufacturing, warehouse, and office environments. The ideal candidate is customer-focused, technically skilled, organized, and comfortable working independently in a fast-paced environment.Key ResponsibilitiesEnd User & Field SupportProvide Tier II and Tier III technical support for desktops, laptops, printers, mobile devices, and peripherals.Install, configure, and maintain Windows workstations and software applications.Troubleshoot hardware, software, and connectivity issues.Travel between company locations to provide onsite technical support as needed.Set up new employee workstations, user accounts, and equipment.Support Microsoft 365 applications, including Outlook, Teams, and OneDrive.Image, deploy, and replace computers using company standards.Install, configure, and troubleshoot local and network printers.Coordinate printer repairs with third-party vendors when necessary.Deliver exceptional customer service while resolving technical issues.Network SupportAssist with the installation, configuration, and troubleshooting of network switches, wireless access points, routers, and firewalls.Troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, and VLANs.Assist with switch replacements, network upgrades, and infrastructure improvements.Monitor network performance and escalate infrastructure issues as appropriate.Maintain network documentation, diagrams, and IP address records.Support implementation of network security best practices.Project ResponsibilitiesParticipate in IT infrastructure projects, including PC deployments, office relocations, hardware lifecycle replacements, and network refreshes.Assist in documenting technical procedures and standards.Support cybersecurity initiatives and endpoint security solutions.Required QualificationsAssociate degree in Information Technology, Computer Science, or related field, or equivalent work experience.3-5 years of IT support experience.Working knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, TCP/IP networking, DHCP, DNS, and network printers.Strong troubleshooting and customer service skills.Valid driver’s license with the ability to travel regularly between company locations.Ability to work independently while managing multiple prioritiesPreferred QualificationsExperience with Cisco, Aruba, Ubiquiti, or similar networking equipment.Experience supporting manufacturing environments.Knowledge of structured cabling.Basic PowerShell scripting.CompTIA A+ Certification.CompTIA Network+ Certification.Microsoft Certifications.Physical RequirementsThe physical demands and work environment expectations described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prolonged periods of sitting and performing repetitive tasks, including but not limited to computer and telephone usageFrequently lifting/carrying objects up to 10 lbs.; on occasion up to 25 lbs.