IT Support Technician & Systems Backup Specialist

ExactHire; Vincennes (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid life insurance & long‑hď

401(k) and Roth options

Paid vacation, sick leave, holidays

Training & professional development

Job summary

WIN Energy REMC is seeking a knowledgeable IT Technician to provide technical support for employees and assist with the operation and maintenance of the Cooperative’s technology systems. You will be the primary contact for end-user technology needs and manage day-to-day help desk functions.

You will troubleshoot hardware, software, network, and connectivity issues while supporting workstations, mobile devices, and other technology.

Qualifications

• Associate degree in Information Technology, Computer Information Systems, Cybersecurity, Network Administration, or a closely related field.
• Minimum of 3 years of hands-on IT experience in end-user support, desktop administration, or IT operations.
• Certifications such as CompTIA A+, VMware, Server+, Network+, or Security+ are preferred.
• Experience with Microsoft operating systems and applications, including Microsoft 365.
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, and file and print services.
• Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls, cabling).
• Experience with hardware, peripherals, patch management, backup solutions, and monitoring tools.
• Strong troubleshooting skills and ability to explain technical information clearly.

Responsibilities

• Serve as the first point of contact for employee technology questions and support requests.
• Manage the help desk ticket queue from intake to closure.
• Troubleshoot desktop, software, hardware, network, and connectivity issues.
• Escalate issues when appropriate and document steps taken.
• Configure and support mobile devices (iOS/Android).
• Deploy and maintain workstations, laptops, printers, and related equipment.
• Maintain records of hardware, software, licenses, and warranties.
• Perform routine updates, patching, and endpoint protection checks.
• Assist with Active Directory, password resets, and access rights.
• Support Windows servers, VMware hosts, storage, and backup systems.
• Assist with email, VPN, remote access, and security systems.
• Maintain technical documentation and end-user guides.
• Provide technology training to employees and participate in projects.

Skills

End-user support

Troubleshooting

Documentation

Communication

Confidentiality

Teamwork

Education

Associate in IT

Tools

Windows Server

Active Directory

DNS

DHCP

Microsoft 365

VMware

Job description

WIN Energy REMC is seeking a knowledgeable IT Technician to provide technical support for employees and assist with the operation and maintenance of the Cooperative’s technology systems. You will be the primary contact for end-user technology needs and manage day-to-day help desk functions.

You will troubleshoot hardware, software, network, and connectivity issues while supporting workstations, mobile devices, and other technology.