IT Technician

ExactHire; Vincennes (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employer-paid life insurance & long‑hď

401(k) and Roth options

Paid vacation, sick leave, holidays

Training & professional development

Job summary

WIN Energy REMC is seeking a knowledgeable IT Technician to provide technical support for employees and assist with the operation and maintenance of the Cooperative’s technology systems. You will be the primary contact for end-user technology needs and manage day-to-day help desk functions.

You will troubleshoot hardware, software, network, and connectivity issues while supporting workstations, mobile devices, and other technology.

Qualifications

• Associate degree in Information Technology, Computer Information Systems, Cybersecurity, Network Administration, or a closely related field.
• Minimum of 3 years of hands-on IT experience in end-user support, desktop administration, or IT operations.
• Certifications such as CompTIA A+, VMware, Server+, Network+, or Security+ are preferred.
• Experience with Microsoft operating systems and applications, including Microsoft 365.
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, and file and print services.
• Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls, cabling).
• Experience with hardware, peripherals, patch management, backup solutions, and monitoring tools.
• Strong troubleshooting skills and ability to explain technical information clearly.

Responsibilities

• Serve as the first point of contact for employee technology questions and support requests.
• Manage the help desk ticket queue from intake to closure.
• Troubleshoot desktop, software, hardware, network, and connectivity issues.
• Escalate issues when appropriate and document steps taken.
• Configure and support mobile devices (iOS/Android).
• Deploy and maintain workstations, laptops, printers, and related equipment.
• Maintain records of hardware, software, licenses, and warranties.
• Perform routine updates, patching, and endpoint protection checks.
• Assist with Active Directory, password resets, and access rights.
• Support Windows servers, VMware hosts, storage, and backup systems.
• Assist with email, VPN, remote access, and security systems.
• Maintain technical documentation and end-user guides.
• Provide technology training to employees and participate in projects.

Skills

End-user support

Troubleshooting

Documentation

Communication

Confidentiality

Teamwork

Education

Associate in IT

Tools

Windows Server

Active Directory

DNS

DHCP

Microsoft 365

VMware

Job description

IT TECHNICIAN

WIN Energy REMC is seeking a knowledgeable and dependable IT Technician to provide technical support for employees and assist with the daily operation and maintenance of the Cooperative’s technology systems.

This position serves as the primary point of contact for end-user technology needs and manages the day-to-day help desk function. The IT Technician will troubleshoot hardware, software, network, and connectivity issues while supporting workstations, mobile devices, telecommunications, and other technology used throughout the Cooperative. This position will also receive structured cross-training in server, network, backup, virtualization, and security functions to provide backup support to the System Administrator.

WHAT YOU’LL DO

• Serve as the first point of contact for employee technology questions and support requests.
• Manage the help desk ticket queue, including intake, prioritization, follow-up, documentation, and closure.
• Troubleshoot desktop, software, hardware, network, telecommunications, and connectivity issues.
• Escalate issues when appropriate and document the troubleshooting steps already completed.
• Configure and support Cooperative and personal mobile devices, including iOS and Android devices.
• Deploy, configure, relocate, maintain, and retire workstations, laptops, tablets, printers, and related equipment.
• Maintain accurate records of hardware, software, licenses, and warranty coverage.
• Perform routine software updates, operating system patching, endpoint protection checks, and workstation maintenance.
• Assist with user account administration, password resets, access rights, Active Directory, and basic Group Policy tasks.
• Assist with Windows servers, VMware hosts, storage systems, network monitoring, backup systems, and disaster recovery routines.
• Support email, telephone, wireless, VPN, remote access, security cameras, and electronic access control systems.
• Maintain technical documentation, support procedures, and end-user reference materials.
• Provide technology guidance and training to employees as needed.
• Participate in technology projects, testing, implementation, and post-deployment support.
• Complete cross-training and serve as backup to the System Administrator in designated areas.
• Participate in service watch, outage response, the Annual Meeting, and other Cooperative events as needed.

WHAT WE’RE LOOKING FOR

• Associate degree in Information Technology, Computer Information Systems, Cybersecurity, Network Administration, or a closely related field.
• Minimum of 3 years of hands-on IT experience in end-user support, desktop administration, or IT operations.
• CompTIA A+, VMware, Server+, Network+, or Security+ certifications are preferred.
• Experience with Microsoft operating systems and applications, including Microsoft 365.
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, and file and print services.
• Understanding of networking fundamentals, including TCP/IP, VLANs, basic routing, firewalls, cabling, and troubleshooting.
• Experience with computer hardware, peripherals, endpoint protection, patch management, backup solutions, and monitoring tools.
• Strong troubleshooting skills and sound judgment in determining when an issue should be escalated.
• Ability to explain technical information clearly to employees with different levels of technical knowledge.
• Dependability, integrity, professionalism, and the ability to maintain strict confidentiality.
• Ability to manage changing priorities and work effectively with minimal supervision.
• Valid driver’s license required.

WHAT WE OFFER

WIN Energy REMC provides a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance with 100% of the employee premium paid by the Cooperative.
• Employer-paid life insurance and long-term disability coverage.
• 401(k) and Roth contribution options.
• A Cooperative-funded 401(k) base contribution and additional employer-funded retirement benefits after meeting eligibility requirements.
• Paid vacation, sick leave, personal days, and holidays.
• Opportunities for training and professional development.
• A stable, team-oriented work environment where employees can make a meaningful difference in the communities we serve.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

This position is normally scheduled Monday through Friday and works primarily in an office environment. Occasional field work at remote facilities and tower sites is required. Evening, weekend, and after-hours work may be necessary for service watch, outages, meetings, special events, and project deadlines. Some travel for training and seminars may be required, including occasional overnight stays.

The position requires frequent desk and computer work, along with walking, bending, kneeling, crouching, climbing, crawling, reaching, and working around technology equipment. The employee must be able to lift, carry, push, or pull equipment weighing up to 50 pounds.

WIN Energy REMC is an equal opportunity employer.