Member Service Representative

Win Energy Remc; Vincennes (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Roth options

Paid vacation and holidays

Parental leave

Remote work 1 day a week

Job summary

WIN Energy REMC is seeking a friendly, dependable Member Service Representative to join our team. This role serves as a primary contact for members and focuses on delivering professional service.

The ideal candidate will help with account questions, payments, service requests, and promoting cooperative programs, while maintaining accurate records and a professional, member-focused approach.

Qualifications

• High school diploma or GED required.
• Customer service experience required.
• Experience in the utility or electric cooperative industry is preferred.
• Strong verbal and written communication skills.
• A professional, courteous, and member-focused approach.
• Strong attention to detail and accuracy.
• Ability to handle confidential information appropriately.
• Effective problem-solving and organizational skills.
• Ability to learn and work within multiple software systems.
• Ability to work collaboratively and adapt to changing priorities.

Responsibilities

• Assist members by telephone and in person with account questions, service requests, payments, and other needs.
• Process applications for membership and service orders, including new connections, disconnections, reconnections, transfers, voltage concerns, and security lights.
• Address member questions and concerns professionally and work toward timely, effective resolutions.
• Accurately post payments, process returned checks, and handle energy assistance and trustee pledges.
• Balance a daily cash drawer and prepare bank deposits.
• Follow established collection procedures for unpaid and final bills.
• Process rebate forms and capital credit documentation.
• Enter outage information and maintain accurate member records.
• Promote WIN Energy REMC programs and services.
• Represent the cooperative positively at the Annual Meeting and other company events.
• Perform other duties as assigned to support the needs of the cooperative and its members.

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Confidentiality

Software systems

Adaptability

Education

High school diploma or GED

Tools

Software systems

Job description

MEMBER SERVICE REPRESENTATIVE

WIN Energy REMC is seeking a friendly, dependable, and detail-oriented Member Service Representative to join our team. This position serves as a primary point of contact for our members and plays an important role in delivering the responsive, professional service they expect from their cooperative.

The ideal candidate enjoys helping others, communicates effectively, and can accurately manage account information and financial transactions in a professional, member-focused environment.

WHAT YOU’LL DO

• Assist members by telephone and in person with account questions, service requests, payments, and other needs.
• Process applications for membership and service orders, including new connections, disconnections, reconnections, transfers, voltage concerns, and security lights.
• Address member questions and concerns professionally and work toward timely, effective resolutions.
• Accurately post payments, process returned checks, and handle energy assistance and trustee pledges.
• Balance a daily cash drawer and prepare bank deposits.
• Follow established collection procedures for unpaid and final bills.
• Process rebate forms and capital credit documentation.
• Enter outage information and maintain accurate member records.
• Promote WIN Energy REMC programs and services.
• Represent the cooperative positively at the Annual Meeting and other company events.
• Perform other duties as assigned to support the needs of the cooperative and its members.

WHAT WE’RE LOOKING FOR

• High school diploma or GED required.
• Customer service experience required.
• Experience in the utility or electric cooperative industry is preferred.
• Strong verbal and written communication skills.
• A professional, courteous, and member-focused approach.
• Strong attention to detail and accuracy.
• Ability to handle confidential information appropriately.
• Effective problem-solving and organizational skills.
• Ability to learn and work within multiple software systems.
• Ability to work collaboratively and adapt to changing priorities.

WHAT WE OFFER

WIN Energy REMC provides a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance with 100% of the employee premium paid by the cooperative.
• Employer-paid life insurance and long-term disability coverage.
• 401(k) and Roth contribution options.
• A cooperative-funded 401(k) base contribution and additional employer-funded pension plan after meeting eligibility requirements.
• Paid vacation, sick leave, personal days, and holidays.
• Paid Parental leave and wellness benefits.
• Remote work 1 day a week after established training period.
• Opportunities for training and professional development.
• A stable, team-oriented work environment where employees can make a meaningful difference in the communities we serve.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

This position primarily involves working at a desk, using a computer, answering telephones, and interacting with members and coworkers. The employee must be able to occasionally stand, stoop, kneel, crouch, and lift or move up to 25 pounds. Some travel for meetings, training, and company events may be required, including occasional overnight stays.

WIN Energy REMC is an equal opportunity employer.