IT Support Technician: Remote & Onsite Client Care

Platinum Systems; Kenosha (WI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay based on experience

Support for growth and certifications

Variety of work and ownership of results

Stable company reputation

Job summary

Platinum Systems in Kenosha, Wisconsin, is seeking a Support Technician to join our team, blending remote support with onsite client visits. You'll assist clients in troubleshooting and resolving their IT issues while ensuring their systems remain operational.

Ideal candidates will have hands-on IT support experience, solid problem-solving skills, and the ability to communicate effectively with clients. We offer competitive pay and a supportive environment focused on your professional growth.

Qualifications

• Hands-on IT support experience and a passion for solving problems.
• Ability to explain technical concepts in simple terms.
• Reliability and organizational skills.

Responsibilities

• Respond to and resolve client support requests, both remotely and onsite.
• Troubleshoot desktops, laptops, servers, networks, and Microsoft 365.
• Set up and configure hardware and software for clients.
• Work alongside senior engineers on larger projects.
• Travel to client sites in southeastern Wisconsin and northern Illinois.
• Keep clear notes and communicate status to clients.

Skills

IT support experience

Problem-solving

Communication skills

Organization

Teamwork

Job description

Platinum Systems in Kenosha, Wisconsin, is seeking a Support Technician to join our team, blending remote support with onsite client visits. You'll assist clients in troubleshooting and resolving their IT issues while ensuring their systems remain operational.

Ideal candidates will have hands-on IT support experience, solid problem-solving skills, and the ability to communicate effectively with clients. We offer competitive pay and a supportive environment focused on your professional growth.