IT Support Technician - Remote Help, Laptop & Growth

Accora; Town of Orwell (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Laptop provided

Annual leave 25 days + holidays

Private medical healthcare cover

Training and development opportunities

Job summary

Accora seeks an IT Support Technician to provide first-line IT support, configure systems, and assist in large projects. You will help maintain security, compliance and user satisfaction across the business and support end users worldwide.

Key responsibilities include hardware provisioning, remote sessions, and system upkeep. Familiarity with Microsoft 365, Azure, NetSuite, Power BI and CRM tools is highly valued. Laptop provided and 25 days leave.

Qualifications

• Essential: Experience in supporting Windows, Apple and Android-based hardware.
• Essential: Troubleshooting hardware and software issues.
• Essential: Experience with hardware builds and deployment.
• Essential: Administering Microsoft 365 environment and Office apps.
• Essential: Basic on-premises IT infrastructure and networking knowledge.
• Essential: Basic cloud understanding (Azure, Microsoft 365).
• Desirable: Experience with Oracle NetSuite ERP, Power BI and cybersecurity.

Responsibilities

• Be the first point of contact for IT tickets and requests.
• Support rapid response and timely resolutions for end users globally.
• Assist with change requests and large projects with testing and documentation.
• Provide remote support sessions to users.
• Configure software/hardware and provision devices for new users.
• Maintain endpoints, hardware and system security.
• Support backups, dashboards and IT governance tasks.
• UAT for new projects and data management tasks.

Skills

Windows support

macOS support

Android support

Microsoft 365 admin

Azure basics

ERP: NetSuite

Power BI

SQL databases

CRM: Hubspot

IT security basics

Education

A-level or equivalent

IT certification

Tools

Oracle NetSuite ERP

Microsoft Power BI

Office 365

Job description

Accora seeks an IT Support Technician to provide first-line IT support, configure systems, and assist in large projects. You will help maintain security, compliance and user satisfaction across the business and support end users worldwide.

Key responsibilities include hardware provisioning, remote sessions, and system upkeep. Familiarity with Microsoft 365, Azure, NetSuite, Power BI and CRM tools is highly valued. Laptop provided and 25 days leave.