IT Support Technician

Appvion, Inc.; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Job summary

Appvion, Inc. is seeking a dependable IT helpdesk resource responsible for day-to-day end-user support across the company’s IT infrastructure. The role requires strong technical and communication skills and a willingness to learn business processes.

You will be the first point of contact for computer and system concerns, troubleshoot requests via phone and email, and configure/deploy devices including laptops, desktops, phones, and tablets. Knowledge of AD and O365 administration is required.

Qualifications

• Experience providing IT helpdesk and on-site user support.
• Familiarity with Active Directory and Office 365 administration.
• Basic networking knowledge (LAN/WAN).
• Ability to create and maintain technical documentation.
• Willingness to travel to remote sites as needed.

Responsibilities

• Be the initial point of contact for computer and system concerns.
• Prioritize and troubleshoot IT helpdesk requests via phone and email.
• Configure and deploy equipment (laptops, desktops, phones, tablets).
• Perform user account setup and administration (AD, O365).
• Follow best practices while administering File and Print Servers.
• Monitor security risks and escalate as needed.
• Collaborate with vendors to resolve issues.
• Create and uphold installation/configuration documentation.
• Be onsite IT support and travel to remote sites as required.
• Join IT department after-hours on-call rotation for emergencies.

Skills

End-user support

Troubleshooting

AD/O365 administration

Networking basics

Documentation

On-site support

Travel readiness

Virtual environments

Tools

Virtual environments

Job description

Be a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure. The initiatives and duties of this role requires a strong degree of technical and communication skills as well as the ability to learn new systems and build a strong understanding of our business processes.

Objectives:

• Act as the initial point of contact for all computer and system related concerns.
• Prioritize and troubleshoot IT helpdesk requests received via phone and email.
• Configure and deploy equipment as required. This includes laptops, desktops, telephones, and tablets.
• Perform user account setup and administration on all applicable system platforms included AD and O365.
• Follow best practices while administrating File and Print Servers.
• Basic understanding and troubleshooting of local and wide area networks. (LAN, WAN)
• Monitor IT security risks as assigned and elevate concerns as applicable.
• Work with venders to troubleshoot and resolve miscellaneous systems and software issues.
• Create and uphold documentation pertaining to software installation and configuration.
• Be the local onsite IT support presence and be available for occasional travel to remote sites.
• Become a member of the IT department’s after-hours on-call rotation and provide emergency after-hours support when needed.

Responsibilities:

• Ensure software and firmware versions are kept up to date with latest security patches.
• Work directly with IT staff while troubleshooting network and security issues.
• Assist local and remote end users with computer questions and needs.
• Respond to emergency support request during and after hours.
• Prepare technical documentation and reports.
• Work in a manufacturing plant environment.
• Working knowledge and experience with virtual environments.

Other Responsibilities:

• Ability to travel to remote sites on an as needed basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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