IT Support Technician

Appvion, Inc.; Nekoosa (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Appvion, Inc. seeks a dependable IT helpdesk resource focused on day-to-day end-user support across our IT infrastructure. The role requires strong technical and communication skills and the ability to learn new systems and business processes.

You will be the initial contact for computer and system concerns, prioritize and troubleshoot requests, and configure equipment for deployment. Occasional travel to remote sites may be required.

Qualifications

• Be the initial point of contact for computer and system concerns.
• Prioritize and troubleshoot IT helpdesk requests via phone and email.
• Configure and deploy equipment including laptops, desktops, phones, and tablets.

Responsibilities

• Ensure software and firmware are up to date with security patches.
• Troubleshoot network and security issues with IT staff.
• Assist end users with computer questions and needs.
• Respond to emergency support requests during and after hours.

Skills

Helpdesk

Active Directory

O365

Networking basics

Tools

Active Directory

Office 365

Remote Desktop

VPN

Job description

Be a dependable IT team resource focused on day-to-day end-user support across our worldwide IT infrastructure. The initiatives and duties of this role requires a strong degree of technical and communication skills as well as the ability to learn new systems and build a strong understanding of our business processes.

Objectives:

• Act as the initial point of contact for all computer and system related concerns.
• Prioritize and troubleshoot IT helpdesk requests received via phone and email.
• Configure and deploy equipment as required. This includes laptops, desktops, telephones, and tablets.
• Perform user account setup and administration on all applicable system platforms included AD and O365.
• Follow best practices while administrating File and Print Servers.
• Basic understanding and troubleshooting of local and wide area networks. (LAN, WAN)
• Monitor IT security risks as assigned and elevate concerns as applicable.
• Work with venders to troubleshoot and resolve miscellaneous systems and software issues.
• Create and uphold documentation pertaining to software installation and configuration.
• Be the local onsite IT support presence and be available for occasional travel to remote sites.
• Become a member of the IT department’s after-hours on-call rotation and provide emergency after-hours support when needed.

Responsibilities:

• Ensure software and firmware versions are kept up to date with latest security patches.
• Work directly with IT staff while troubleshooting network and security issues.
• Assist local and remote end users with computer questions and needs.
• Respond to emergency support request during and after hours.
• Prepare technical documentation and reports.
• Work in a manufacturing plant environment.
• Working knowledge and experience with virtual environments.

Other Responsibilities:

• Ability to travel to remote sites on an as needed basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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