IT Support Technician — Service Desk & Field Tech

Wohlsen Construction; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Job summary

Wohlsen Construction is seeking an engaged Help Desk Technician to support team members with technology, manage tickets, and maintain IT resources. You will set up equipment for offices and project sites, provide guidance, and contribute to the IT knowledge base.

You will lead technology projects, coordinate deployments, and mentor coworkers while ensuring security and confidentiality across Wohlsen's systems. Remote support to multiple sites may be required.

Qualifications

• Associate’s degree or equivalent combination of education and/or experience.
• 3+ years of experience with technology troubleshooting.
• 3+ years of experience in a customer service/help desk environment.
• Proficiency with Microsoft operating systems, Microsoft Office software, computer hardware, and mobile devices.
• Strong interpersonal skills are necessary for interaction with Team Members.
• Have a valid driver’s license to have transportation to support remote offices and job sites.
• When necessary, must be on call and work overtime and weekends.
• Must be flexible and able to handle multiple tasks simultaneously.
• Ability to work without supervision.
• Comply with logical and physical security policies, processes, and practices.
• Maintains confidentiality regarding information stored on Wohlsen technical resources.

Responsibilities

• Support Wohlsen Team Members in their use of technology systems.
• Manage technical requests through the Helpdesk ticketing system.
• Accurately track and manage our technology inventory.
• Setup and deploy technology equipment for offices, project sites, and Team Members.
• Provide technical assistance and advice to all Wohlsen Team Members.
• Support the deployment of technologies managed by the Technology team.
• Lead assigned technology projects, including tracking and reporting on statuses.
• Maintain and contribute to IT knowledge base.
• Setup and maintain video conference and related AV equipment.
• Coordinate internal IT training to introduce new technologies and promote awareness.
• Attend seminars, workshops, and educational opportunities on current technologies to make technical recommendations.
• Mentor coworkers and foster a learning and growth environment.
• Research and recommend the upgrade of existing software or hardware systems to ensure high-performance technology systems.
• Other duties as assigned.

Skills

Tech troubleshooting

Customer service

MS Windows & Office

Mobile devices

Education

Associate degree or equivalent

Tools

Ticketing system

Active Directory

Remote access tools

Job description

Wohlsen Construction is seeking an engaged Help Desk Technician to support team members with technology, manage tickets, and maintain IT resources. You will set up equipment for offices and project sites, provide guidance, and contribute to the IT knowledge base.

You will lead technology projects, coordinate deployments, and mentor coworkers while ensuring security and confidentiality across Wohlsen's systems. Remote support to multiple sites may be required.