IT Support Technician

Wagman, Inc.; York (York County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

FSAs

Disability Insurance

Life Insurance

Wellness programs

401(k) with matching

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

8 paid holidays

Paid Time Off

Job summary

Wagman, Inc. in York, PA is seeking an IT Support Technician to join our IT team. The role requires organization, dependability and a detail-oriented mindset to support computer systems, hardware, software, printers and scanners across the company.

The ideal candidate has 2+ years of related experience, strong knowledge of Windows OS, Windows Server, AD and MS Office, and excellent communication skills. Travel to local job sites is possible, and a valid driver’s license is required.

Qualifications

• 2+ years related experience
• Knowledge of Windows Operating systems and hardware architecture
• Knowledge of Windows server, network concepts
• Knowledge of Microsoft Office applications and Active Directory
• Excellent communication ability both written and oral
• Work independently and within a team environment
• Valid driver’s license (some travel to local sites)

Responsibilities

• Providing technical assistance and support both remotely and onsite, related to computer systems, hardware, software, printers and scanners
• Providing end user support for various software packages
• Provisioning of laptops and cellular devices
• Identify, analyze, trouble shoot and solve a wide range of server/computer & network related issues
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Work with support ticket software to properly create, document and resolve support tickets
• Assist with office administrative functions

Skills

Windows OS

Windows Server

Active Directory

MS Office

Communication

Teamwork

Education

AA Degree in Computer Science

Equivalent program completion

Tools

None

Job description

Wagman, Inc.

As an Equal Employment Opportunity/Affirmative Action employer, it is the policy and employment practice of the Wagman that there will be no discrimination on the basis of race, color, religion, sex, age, national origin, ancestry, sexual orientation, marital status, veteran status or disability in the recruiting of applicants for employment or in the hiring of employees. Wagman’s policy of nondiscrimination applies to all work-related actions; including but not limited to employment, promotion, transfer, discharge, training, or retraining under programs to which the company subscribes; recruitment or recruitment advertising. Reasonable accommodations will be made for qualified disabled persons according to existing state and federal law. Requests by qualified disabled persons for reasonable accommodation are encouraged by the company. All employees are requested to encourage women, persons of minority races and disabled persons to apply for employment with the company.

City: York

State/Territory: Pennsylvania

Employment Type Full Time Salaried

Education Requirement: AA Degree in Computer Science or completion of a program that is equivalent

Experience Requirement: 2+ years experience in related field

Special Skills: Driver's License (some travel to job sites)

Travel Requirement: Could need to travel to job sites, not often

Description

IT Support Technician

Location: York, PA

Pay Range: $20 - $30 per hour

Wagman is a multi-faceted construction firm with major operations in heavy civil, general construction and geotechnical construction services. Founded in 1902, Wagman is a fourth generation, family-owned company with offices in Pennsylvania and Virginia and is headquartered in York, PA.

We are currently looking for an IT Support Technician who is organized, dependable and motivated individual with an attention to detail, to join our IT team at Wagman, Inc.

The IT Support Technician will work within the IT Team to provide technical assistance and support to all companies at Wagman related to computer systems, hardware, software, printers, and scanners. We are seeking an individual who can work independently but also has good communication and teamwork skills. Ideally this employee will be customer service oriented and very technically savvy with the ability brainstorm and problem solve.

Required Qualifications:

• 2+ years related experience
• Knowledge of Windows Operating systems and hardware architecture
• Knowledge of Windows server, network concepts
• Knowledge of Microsoft Office applications and Active Directory
• Excellent communication ability both written and oral
• Work independently and within a team environment
• Valid driver’s license (some travel between local sites required)

Job Responsibilities:

• Providing technical assistance and support both remotely and onsite, related to computer systems, hardware, software, printers and scanners
• Providing end user support for various software packages
• Provisioning of laptops and cellular devices
• Identify, analyze, trouble shoot and solve a wide range of server/computer & network related issues
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Work with support ticket software to properly create, document and resolve support tickets
• Assist with office administrative functions

Job Benefits:

Wagman wants to keep employees and their families happy and healthy and offers a comprehensive benefits package to all full-time employees that includes:

• Medical/Vision/Dental Insurance
• Flexible Spending Accounts for Healthcare and Dependent Care
• Disability and Life Insurance
• Wellness Programs that include Orthopedic Care
• 401(k) Retirement Plan with Company Matching Contribution
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• 8 paid holidays
• Paid Time Off

Our Values

Wagman’s Core Values of integrity, mutual respect, safety, innovation, sense of urgency, and community are an integral part of every decision and every plan made at Wagman and these values have laid the foundation for our success and longevity for our past, present and future.

Consistently being recognized with national and regional awards for projects, safety and community is a testament of our commitment to these values. Beyond the buildings and bridges which connect and improve our communities, Wagman has community engagement programs and initiatives which help to build better, for our people..

Wagman Culture

Wagman is an affirmative action and equal opportunity employer. We recognize and value our diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.