Onsite IT Support Engineer – MSP (Mandeville) with Benefits

Ottawa Riverkeeper | Sentinelle de la rivière des Outaouais; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare insurance (employee)

Dental insurance (optional)

Vision insurance (optional)

Life insurance

Paid vacation and sick days

401k with employer contributions

Monthly cell phone stipend

Job summary

Server At Work is seeking a Support Desk Engineer to diagnose, troubleshoot, and resolve client incidents from a Mandeville area office. The role includes OS and application installations, ticket handling, and on-site escalation support in a busy MSP environment.

Responsibilities include remote problem solving, password management, device configurations, and coordinating with other engineers. Travel to client sites is involved, with a strong emphasis on cybersecurity and reliable service.

Qualifications

• Associate's degree (AA/AS) or Bachelor degree (BA/BS) in computer-related field.
• Microsoft Windows Desktop OS Certifications.
• Microsoft 365 Certifications.
• CompTIA A+ Certification.
• Microsoft Windows Exams related to Windows desktop OS, 365, Security, and Networking.
• 3+ years Microsoft desktop OS implementation and support.
• 3+ years network firewall, wireless network, routing, and switch network diagnostics and troubleshooting.
• Qualified to work within the US.
• Driver’s license.
• Light to medium lifting capabilities.

Responsibilities

• Diagnose, troubleshoot, and resolve assigned support incidents and requests.
• Perform operating system and application installations, upgrades, and support.
• Use software diagnostics, monitoring tools, screen sharing, and verbal communication to assist client-users.
• Triage and route reported incidents to other support teams.
• Contact vendors for client end-users to gain support for non-covered incidents.

Skills

Personability

Purpose

Professionalism

Pliability

Prestige

Education

AA/AS in computer-related field

Bachelor degree in computer-related field

Microsoft Windows Desktop OS Certifications

Microsoft 365 Certifications

CompTIA A+ Certification

Windows Exams related to Windows desktop OS, 365, Security, and Networking

Job description

Server At Work is seeking a Support Desk Engineer to diagnose, troubleshoot, and resolve client incidents from a Mandeville area office. The role includes OS and application installations, ticket handling, and on-site escalation support in a busy MSP environment.

Responsibilities include remote problem solving, password management, device configurations, and coordinating with other engineers. Travel to client sites is involved, with a strong emphasis on cybersecurity and reliable service.