IT Support Technician - On-Site, Growth & Benefits Included

Deel

Chicago (IL)

On-site

USD 40,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401K Safe Harbor Plan and Match

Onsite gym membership

Divvy bike access

Unlimited snacks and beverages

Unlimited PTO

Wellness programs

Company events

Job summary

SpiderRock Technology Solutions LLC in Chicago seeks an IT Support Technician to join our IT team. You will monitor the ticketing system, complete basic support requests, and provide on-site and remote assistance to colleagues across the company.

You will create user accounts, manage permissions, troubleshoot hardware, and keep informed about current operating systems and software. The role offers strong teamwork, flexibility with hours, and opportunities for growth under the IT Director.

Qualifications

Associate or bachelor degree in IT/ Networking or equivalent.
Experience with Microsoft operating systems, installation and configuration.
Experience with computer and peripheral hardware servicing and basic repairs.
Knowledge of standard office software packages.
Good written and oral communication.

Responsibilities

Monitor the ticketing system and completing basic support requests.
Escalate support requests to IT leadership when they cannot be completed on-site.
Create user accounts, manage permissions and passwords.
Provide remote-hands support via Slack, e-mail or telephone.
Support the in-house IT team with basic requests (printing, cables, setup, moves).
Maintain up-to-date knowledge of current operating systems and standard software.
Engage in training opportunities to develop skills in desktop support, networking, and OS.
Complete any other tasks as requested by the IT Director or senior staff.