On-Site & Remote IT Support Specialist — Grow Your Skills

Kraft Kennedy; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k with match

Phone Reimbursement

Paid Time Off

Training on latest technologies

Job summary

Kraft Kennedy is seeking a full-time on-site Desktop Support Specialist in the Chicago area. The role supports a diverse client base using remote connections, ticketing systems, and on-site visits, reporting to a Team Leader.

Ideal candidates have a Bachelor’s in IT or 3+ years of related experience, strong customer service, and solid troubleshooting skills. Experience with Windows Server/Exchange and virtualization is preferred, MCSE certifications are a plus.

Qualifications

• Bachelor’s degree in IT or related field, or 3+ years of relevant work experience
• Strong customer service and communication skills
• Highly organized with attention to detail and follow-up
• Solid problem solving and technical troubleshooting abilities
• Experience with Windows Server and Exchange preferred
• Experience with server/network administration and MS Office; document management preferred
• Some experience with virtualization and storage
• MCSE or related certifications preferred

Responsibilities

• Provide support to geographically diverse nationwide clients via remote connections, ticketing, and monitoring.
• Provide on-site assistance to clients in the Chicago area.
• Assist end users and IT staff with issues across apps, servers, virtualization, SAN, networking, security.
• Escalate issues and coordinate with vendors and team members to resolve complex problems.
• Initiate Root Cause Analysis for one-time resolutions.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as needed.

Skills

Customer service

Communication

Organizational skills

Problem solving

Troubleshooting

Team collaboration

Education

Bachelor's degree in IT or related field

3+ years of related work experience in lieu of degree

Tools

Windows Server

MS Exchange

MS Office

Virtualization

Storage systems

Ticketing systems

Job description

Kraft Kennedy is seeking a full-time on-site Desktop Support Specialist in the Chicago area. The role supports a diverse client base using remote connections, ticketing systems, and on-site visits, reporting to a Team Leader.

Ideal candidates have a Bachelor’s in IT or 3+ years of related experience, strong customer service, and solid troubleshooting skills. Experience with Windows Server/Exchange and virtualization is preferred, MCSE certifications are a plus.