IT Support Technician

DEEL; Chicago (IL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K Safe Harbor Plan and Match

Onsite gym membership

Divvy bike access

Unlimited snacks and beverages

Unlimited PTO

Wellness programs

Company events

Job summary

SpiderRock Technology Solutions LLC in Chicago seeks an IT Support Technician to join our IT team. You will monitor the ticketing system, complete basic support requests, and provide on-site and remote assistance to colleagues across the company.

You will create user accounts, manage permissions, troubleshoot hardware, and keep informed about current operating systems and software. The role offers strong teamwork, flexibility with hours, and opportunities for growth under the IT Director.

Qualifications

• Associate or bachelor degree in IT/ Networking or equivalent.
• Experience with Microsoft operating systems, installation and configuration.
• Experience with computer and peripheral hardware servicing and basic repairs.
• Knowledge of standard office software packages.
• Good written and oral communication.

Responsibilities

• Monitor the ticketing system and completing basic support requests.
• Escalate support requests to IT leadership when they cannot be completed on-site.
• Create user accounts, manage permissions and passwords.
• Provide remote-hands support via Slack, e-mail or telephone.
• Support the in-house IT team with basic requests (printing, cables, setup, moves).
• Maintain up-to-date knowledge of current operating systems and standard software.
• Engage in training opportunities to develop skills in desktop support, networking, and OS.
• Complete any other tasks as requested by the IT Director or senior staff.

Skills

Windows troubleshooting

Mac OSX troubleshooting

Remote support

Team collaboration

Communication

Education

IT-related degree or equivalent

GCSE/BTEC/A-Level preferable

Tools

Microsoft Windows OS

Mac OSX

Job description

Job detailsDepartment / IT/NetworkSpiderRock Platform Services, LLC - Chicago OfficeFull-timeOn-site$40,000 USD - $48,000 USDAbout SpiderRock Technology Solutions LLCSpiderRock Technology Solutions LLC is the parent company of SpiderRock EXS LLC, SpiderRock Platform Services LLC, SpiderRock Gateway LLC, SpiderRock Platform Services UK Ltd, and SpiderRock EXS B.V. Together, these SpiderRock entities create and deploy some of the most innovative trading and risk management solutions, routing logic, as well as data and analytics services for global derivatives. Clients of SpiderRock are large asset managers, proprietary trading firms, bank trading desks, and other institutional clients located around the world.We are searching for an IT Support Technician that will complete and support basic IT maintenance and support tasks. The role will ensure that IT support requests are managed effectively and responded to in a timely manner. This role will operate out of our Chicago office and report to the head of our IT department.WHAT YOU WILL DOMonitor the ticketing system and completing basic support requests.Escalate support requests to IT leadership when they cannot be completed on-site.Create user accounts, manage permissions and passwords.Monitor responses to requests made by our team, provide remote-hands support and respond to any queries in a timely manner.Provide Slack, e-mail or telephone support to our SpiderRock team.Support the in-house IT team with basic requests (i.e. changing printer toner, replacing cables, setting up projects, moving computers, etc.)Maintain our high standards particularly regarding team communications and response times.Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSXEngage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking, and operating systems.Complete any other tasks as requested by the IT Director or senior staff member.WHAT WE ARE LOOKING FORAssociate or bachelor degree in Information Technology related field of study with a network engineering focus, or related field or equivalent work experienceExperience with Microsoft operating systems, including installation and configurationExperience with computer and peripheral hardware servicing and basic repairsSome IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essentialKnowledge and understanding of standard office software packagesA good standard of written and oral communicationAbility to work effectively within a team environment, both taking direction from and supporting other colleaguesFlexibility regarding working hours; overtime is paid but there are likely to be circumstances where you will be required to start early or finish later than usual.Knowledge of the financial markets a plus, not required.Strong work ethicCommunication with end users, assessing requirements and managing expectations professionallyAbility to work in a fast-paced, high pressured technology environmentIndependent project and time managementProfessional, motivated attitudeStrong interpersonal skillsWHAT TO EXPECTLearn while doingHighly competitive pay, benefits, and bonus structureHealth insurance (medical, dental, vision)Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)Discounted pet insuranceProgressive time off benefits (unlimited PTO, maternity leave, paternal leave)Wellness programsZen Den for meditation, naps, nursing, or just to decompressWork with high-caliber and innovative professionalsAccess to unlimited snacks and beverages in our lounge areaMonthly, quarterly, and semi-annual company sponsored events401K Safe Harbor Plan and MatchOnsite gym membershipDivvy bike accessA fun and collaborative environmentSpiderRock is an Equal Opportunity Employer