IT Support Technician — Networking & Infra for Aerial Ops

Coulson-Aviation; Thermal (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health and benefits

Job summary

Coulson Aviation in Thermal, California, is seeking an experienced IT Support Technician to join our Information Technology team onsite. This role blends hands-on technical support with network administration, cybersecurity initiatives, and enterprise systems support across office, hangar, warehouse, and operational environments.

You will provide hardware, software, and mobile device support; manage user identities in a hybrid Active Directory/Entra ID environment; deploy devices with Microsoft

Qualifications

• A diploma in Information Technology, Computer Systems, Network Administration, or a related field.
• At least 3 years of hands-on IT support experience.
• A valid driver’s licence.
• Experience supporting Microsoft 365 and Microsoft Entra ID environments.
• Experience configuring, troubleshooting, and supporting network infrastructure.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent customer-service, communication, and time-management skills.
• The ability to manage competing priorities and adapt to changing operational requirements.
• The ability to lift and carry up to 50 lbs and perform physical tasks that may include standing, walking, bending, kneeling, and climbing ladders.

Responsibilities

• Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
• Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
• Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
• Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
• Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras.
• Assist with wireless infrastructure upgrades and other IT improvement projects.
• Support DNS, DHCP, IP addressing, VLAN management, and network connectivity.
• Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records.
• Provide responsive IT support across multiple locations and time zones, including remote operational sites.

Skills

Customer service

Communication

Time management

Troubleshooting

Problem solving

Adaptability

Education

Diploma in Information Technology

Tools

Microsoft Intune

Zendesk

Microsoft 365

Microsoft Entra ID

Active Directory

Job description

Coulson Aviation in Thermal, California, is seeking an experienced IT Support Technician to join our Information Technology team onsite. This role blends hands-on technical support with network administration, cybersecurity initiatives, and enterprise systems support across office, hangar, warehouse, and operational environments.

You will provide hardware, software, and mobile device support; manage user identities in a hybrid Active Directory/Entra ID environment; deploy devices with Microsoft