IT Support Technician: Networks & Security for Global Ops

Coulson Aviation; Thermal (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health benefits

Competitive salary: $75,000 - $85,000

Job summary

At Coulson Aviation in Thermal, CA, we are seeking an experienced IT Support Technician to join our Information Technology team. This full-time, onsite role combines technical support with hands‑on network administration, infrastructure projects, cybersecurity initiatives, and enterprise systems support across our office, hangar, warehouse, and operational environments.

You’ll provide support for hardware, software, operating systems, and network connectivity, manage Microsoft 365 and Entra ID

Qualifications

• Diploma in Information Technology, Computer Systems, Network Administration, or a related field.
• At least 3 years of hands-on IT support experience.
• Valid driver’s license.

Responsibilities

• Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
• Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
• Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
• Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
• Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras.
• Assist with wireless infrastructure upgrades and other IT improvement projects.
• Support DNS, DHCP, IP addressing, VLAN management, and network connectivity.
• Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records.
• Provide responsive IT support across multiple locations and time zones, including remote operational sites.

Skills

Customer service

Time management

Problem-solving

Communication

Adaptability

Physical stamina

Education

Diploma in IT/Computer Systems

Tools

Microsoft 365

Entra ID

Active Directory

Intune

DNS

DHCP

VLAN

Cat6/Cat6A cabling

Zendesk

Ubiquiti

Job description

At Coulson Aviation in Thermal, CA, we are seeking an experienced IT Support Technician to join our Information Technology team. This full-time, onsite role combines technical support with hands‑on network administration, infrastructure projects, cybersecurity initiatives, and enterprise systems support across our office, hangar, warehouse, and operational environments.

You’ll provide support for hardware, software, operating systems, and network connectivity, manage Microsoft 365 and Entra ID