IT Technician

Dynamic Aviation; Bridgewater (VA); On-site; USD 29,000 - 37,000; Full time

Job summary

Dynamic Aviation is seeking an IT Technician to maintain the desktop environment, analyze requirements, and support end users across the organization. You will handle hardware and software installation, licensing, and ticketing while collaborating with IT management to enforce policies.

The role requires strong problem-solving, the ability to multi-task in a fast-paced team, and solid communication skills. Prior experience with Windows, Office, and networked devices is expected.

Qualifications

• Associate degree or related field required.
• Excellent problem-solving and customer service skills.
• Ability to multi-task in a fast-paced team.
• Strong written and verbal communication skills.
• Experience with Microsoft Windows and Office products.

Responsibilities

• Provides computer support via telephone, email and face-to-face contact.
• Troubleshoots computer equipment when problems reported.
• Maintains inventory of all equipment, software, and licenses.
• Assists with onboarding of new users.
• Documents internal procedures.
• Monitors Helpdesk queues and prioritizes tickets.
• Assists after hours to provide support as needed.

Skills

Problem solving

Customer service

Multi-tasking

Communication skills

Teamwork

Time management

Adaptability

Self-motivation

Attention to detail

Education

Associate’s degree in Information Systems, Business, Communications or related field

Bachelor’s degree in Information Systems, Business, Communications or related field

Tools

Active Directory

Microsoft Azure

Windows

Microsoft Office

CompTIA A+

Job description

Live an Adventure, Master your Craft, Find your Purpose

At Dynamic Aviation, we solve unique challenges for our customers with innovative aviation solutions. Our focus is on operations that serve, protect, and enhance the lives of families and communities worldwide. Whether modifying aircraft to help protect our service members overseas, performing geographical mapping for scientific research, or working to suppress large wildfires on the West Coast, we serve with integrity and excellence.

Information Technology IT Technician

Position Summary: The IT Technician will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing and removing hardware and software from computer systems, and supporting the internal IT Help Desk. The IT Technician will be responsible for administration and internal support of the company’s PC’s, printers, scanners, and related equipment. Tasks include end user support, license tracking, ticket generation and completion, and performing PC maintenance, upgrades, and configurations. The qualified applicant will also work closely with IT Management to ensure compliance with company policies and procedures.

Key Responsibilities

• Provides computer support via telephone, email and face-to-face contact
• Troubleshoots computer equipment when problems reported
• Ensures that all hardware and software are installed and operating properly
• Assists with onboarding of new users
• Maintains inventory of all equipment, software, and software licenses
• Reports hardware and software issues to vendors and coordinate support
• Performs timely workstation hardware and software upgrades as required
• Documents internal procedures
• Monitors Helpdesk for tickets assigned to the queue and process first-in first-out based on priority
• Assists after hours to provide support as needed
• Other duties as assigned

Required Qualifications

• Associate’s degree in Information Systems, Business, Communications or related field
• Excellent problem-solving and customer service skills
• Ability to multi-task
• Ability to exhibit professional and patient conduct under pressure within a fast-paced team environment
• Strong written and verbal communication skills
• Experience with Microsoft Windows and Microsoft Office Products. Professional certifications desired
• Demonstrates working knowledge of current communications devices and protocols
• Demonstrates analytical and troubleshooting skills with ability to troubleshoot end to end systems
• Strong analytical, organizational, problem-solving and time-management skills
• Strong teamwork, planning and coordination skills
• Self-motivation, adaptability and the ability to meet aggressive deadlines

Preferred Qualifications

• Bachelor’s degree in Information Systems, Business, Communications or related field
• In lieu of degree, 5 to 6 years of experiences providing IT Helpdesk support

Additional Requirements

• Ability to obtain and maintain a DOD SECRET Clearance, as necessary
• Experience with Active Directory, Microsoft Azure, Windows, and Microsoft Office products. Professional certifications, such as CompTIA A+
• Passport or work authorization requirements to work in the U.S.

Working Conditions

• Monday through Friday 8 am – 5 pm; flexible based on business needs
• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, writing, and operating office equipment
• Ability to view computer screens for extended periods, with close vision and the ability to adjust focus
• Occasional standing, walking, bending, or reaching within the office environment and on aircraft
• Ability to lift and move items up to approximately 10–20 pounds (e.g., files, office supplies)
• Effective verbal and written communication abilities
• Ability to maintain focus and perform repetitive tasks with attention to detail
• Regularly works in office environment and around aircraft

Pay Band: $21.00-$27.16 per hour. Starting pay is determined by experience, qualifications, and internal equity, and typically falls between the minimum and midpoint of the pay range.

It is the policy of Dynamic Aviation to prohibit and eliminate discrimination on grounds of race, color, religion, sex, (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, marital status, or any other characteristics protected by law. It is also Dynamic Aviation's policy to provide equal employment for all and comply with any affirmative action obligations pursuant to the Federal Executive Orders, 11246 and 11375, as amended.