Aviation IT Technician — End-User Support & Help Desk

Dynamic Aviation; Bridgewater (VA); On-site; USD 29,000 - 37,000; Full time

Job summary

Dynamic Aviation is seeking an IT Technician to maintain the desktop environment, analyze requirements, and support end users across the organization. You will handle hardware and software installation, licensing, and ticketing while collaborating with IT management to enforce policies.

The role requires strong problem-solving, the ability to multi-task in a fast-paced team, and solid communication skills. Prior experience with Windows, Office, and networked devices is expected.

Qualifications

• Associate degree or related field required.
• Excellent problem-solving and customer service skills.
• Ability to multi-task in a fast-paced team.
• Strong written and verbal communication skills.
• Experience with Microsoft Windows and Office products.

Responsibilities

• Provides computer support via telephone, email and face-to-face contact.
• Troubleshoots computer equipment when problems reported.
• Maintains inventory of all equipment, software, and licenses.
• Assists with onboarding of new users.
• Documents internal procedures.
• Monitors Helpdesk queues and prioritizes tickets.
• Assists after hours to provide support as needed.

Skills

Problem solving

Customer service

Multi-tasking

Communication skills

Teamwork

Time management

Adaptability

Self-motivation

Attention to detail

Education

Associate’s degree in Information Systems, Business, Communications or related field

Bachelor’s degree in Information Systems, Business, Communications or related field

Tools

Active Directory

Microsoft Azure

Windows

Microsoft Office

CompTIA A+

Job description

Dynamic Aviation is seeking an IT Technician to maintain the desktop environment, analyze requirements, and support end users across the organization. You will handle hardware and software installation, licensing, and ticketing while collaborating with IT management to enforce policies.

The role requires strong problem-solving, the ability to multi-task in a fast-paced team, and solid communication skills. Prior experience with Windows, Office, and networked devices is expected.