IT Support Technician — MSP Growth to Tier 2

Global Computer Systems

New York (NY)

Hybrid

USD 55,000 - 80,000

Full time

2 days ago

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Job summary

Global Computer Systems is seeking an IT Support Specialist who will be the first contact for clients, delivering remote assistance from Port Jefferson and occasional on-site visits across Long Island. You will work with an MSP stack alongside senior engineers to grow into Tier 2 and beyond, handling tickets from initial contact to resolution with strong documentation.

You will troubleshoot Windows and macOS, support Microsoft 365, set up new workstations, and assist with security procedures.

Qualifications

Working knowledge of Windows and macOS troubleshooting
Familiarity with Microsoft 365 and common business applications
Clear written and verbal communication, and patience with non-technical users
Discipline to follow procedures and document your work
Valid driver’s license and reliable transportation for client visits

Responsibilities

Own support tickets from first contact to resolution in ConnectWise, with clear notes so anyone can pick up where you left off
Troubleshoot hardware, software, and connectivity issues remotely through NinjaOne and on-site when needed
Support Microsoft 365: account setup, password resets, MFA enrollment, and Outlook, Teams, and OneDrive issues
Deploy and configure Windows and macOS workstations, laptops, and peripherals for new hires
Fix printer, scanner, Wi‑Fi, and Ethernet issues
Respond to monitoring alerts and elevate complex issues to Tier 2/3 with thorough documentation
Follow security procedures in regulated environments (HIPAA, PCI‑DSS), and help users spot phishing and build good security habits
Document fixes in our knowledge base so the next tech solves the problem faster