IT Support Technician — Mentorship, Hybrid Schedule, Growth

PeopleSharp; Beachwood (OH); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

PTO

Retirement plan

Bonus plan

Hybrid work schedule

Job summary

Ashton Solutions is seeking an IT Support Technician in Beachwood, OH for a hybrid role. You will work with senior engineers to support end-user environments, troubleshoot business-critical systems, and gain hands-on experience for a long-term IT career.

The role offers strong mentorship, exposure to multiple client environments, and clear opportunities for growth in a fast-paced MSP setting. 2 remote work days per week after training are included.

Qualifications

• Hands-on PC support or IT support experience (0–2 years).
• Experience with Microsoft 365 and end-user applications.
• General knowledge of hardware, cloud services, and business apps.
• Strong interpersonal and communication skills; adaptable in a fast-paced environment.

Responsibilities

• Provide support for Microsoft 365 through phone, email, remote, and onsite channels.
• Support and maintain client networks and security infrastructure (LAN/WAN, firewalls, access points, switches).
• Troubleshoot issues across on-premises and cloud environments.
• Manage and prioritize tickets with clear communication and customer service.
• Document client issues, resolutions, and follow-up actions.
• Support over 100+ SMB clients across diverse environments.

Skills

Microsoft 365

Customer service

PC support

Networking basics

Documentation

Job description

Ashton Solutions is seeking an IT Support Technician in Beachwood, OH for a hybrid role. You will work with senior engineers to support end-user environments, troubleshoot business-critical systems, and gain hands-on experience for a long-term IT career.

The role offers strong mentorship, exposure to multiple client environments, and clear opportunities for growth in a fast-paced MSP setting. 2 remote work days per week after training are included.