Senior Support Technician

Bay-Pointe Technology, Ltd; Medina (OH); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Baypointe Technology in Medina, OH seeks a Senior Support Technician to deliver high-level technical expertise and exceptional client service across Windows, Microsoft 365, Azure, and network infrastructure. You will diagnose complex issues, support cloud and on-prem environments, and contribute to security, backup, and IT operations for diverse clients.

The role emphasizes hands-on problem solving, proactive customer communication, and collaboration within a fast-paced IT team, with onsite

Qualifications

• Experience supporting Windows desktop and server environments.
• Strong experience with Microsoft 365 and Azure technologies.
• Familiarity with cloud migrations, resource management, and administration.
• Experience configuring and troubleshooting firewalls and network infrastructure.
• Excellent communication and customer service abilities.
• Strong organizational and time-management skills.

Responsibilities

• Advanced Technical Support: provide high-level troubleshooting for client environments.
• Administer, configure, and troubleshoot Microsoft technologies including Windows, 365, SharePoint/OneDrive, Azure.
• Infrastructure & Network Support: server installations, backups, firewall/Switch work.
• Project & Field Work: onsite projects and infrastructure upgrades for clients.
• Customer Experience & Communication: translate technical concepts clearly and stay proactive.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Independent work

Tools

Windows OS

Microsoft 365

Azure

Firewalls & network

Backup & cloud

Job description

1035 Medina Rd, Suite #800 Medina, OH 44256

As a Senior Support Technician, you will play a critical role in delivering the high-level technical expertise and exceptional client experience that organizations rely on from our team every day. This position is ideal for a driven IT professional who enjoys solving complex technical challenges, working directly with businesses, and making a meaningful impact across a wide variety of technologies and environments.

You won’t just be troubleshooting issues — you’ll be helping organizations stay secure, productive, and positioned for growth. From cloud technologies and infrastructure projects to cybersecurity and systems administration, this role offers the opportunity to work hands‑on with modern IT solutions while continuing to expand your technical skillset and career.

We’re looking for someone who is technically strong, customer‑focused, and eager to grow within a fast‑moving and collaborative IT environment. The ideal candidate is curious, dependable, and energized by the opportunity to work with diverse technologies, support business‑critical systems, and contribute to a team that values partnership, accountability, and continuous improvement.

RESPONSIBILITIES

As a Senior Support Technician, you will play a critical role in delivering the high-level technical expertise and exceptional client experience that organizations rely on from our team every day. This position is ideal for a driven IT professional who enjoys solving complex technical challenges, working directly with businesses, and making a meaningful impact across a wide variety of technologies and environments.

You won’t just be troubleshooting issues — you’ll be helping organizations stay secure, productive, and positioned for growth. From cloud technologies and infrastructure projects to cybersecurity and systems administration, this role offers the opportunity to work hands‑on with modern IT solutions while continuing to expand your technical skillset and career.

We’re looking for someone who is technically strong, customer‑focused, and eager to grow within a fast‑moving and collaborative IT environment. The ideal candidate is curious, dependable, and energized by the opportunity to work with diverse technologies, support business‑critical systems, and contribute to a team that values partnership, accountability, and continuous improvement.

LOCATION & SCHEDULE

• Onsite in Medina, OH
• Monday – Friday, 8:30 AM – 5:00 PM
• Contract‑to‑hire opportunity (90 days) with long‑term potential based on performance

RESPONSIBILITIES

Advanced Technical Support

Provide high-level troubleshooting and support for client environments across workstations, servers, cloud platforms, and network infrastructure. Diagnose and resolve complex technical issues while maintaining excellent communication and customer service throughout the support process.

Administer, configure, and troubleshoot Microsoft technologies including:

• Windows client and server operating systems
• Microsoft 365 applications and services
• SharePoint and OneDrive
• Microsoft Azure environments including Intune, Virtual Machines, Azure Active Directory, and backups

Infrastructure & Network Support

Support the deployment, configuration, and maintenance of core IT infrastructure including:

• Server and host installations
• Backup appliance implementation and configuration
• Firewall and switch installations
• Barracuda and SonicWall firewall administration and troubleshooting

Project & Field Work

Participate in onsite technical projects and infrastructure upgrades for clients, helping ensure successful implementations, minimal downtime, and a smooth end‑user experience.

Customer Experience & Communication

Build trust with end users and client stakeholders by delivering responsive, professional, and solution‑oriented support. Translate technical concepts into clear communication while maintaining a calm and positive approach under pressure.

Stay current on evolving technologies, cybersecurity best practices, and cloud solutions while expanding your technical capabilities through hands‑on experience, collaboration, and ongoing development opportunities.

REQUIREMENTS

• Experience supporting Windows desktop and server environments
• Strong experience with Microsoft 365 and Azure technologies
• Familiarity with cloud migrations, resource management, and administration
• Experience configuring and troubleshooting firewalls and network infrastructure
• Strong diagnostic, troubleshooting, and problem‑solving skills
• Excellent communication and customer service abilities
• Strong organizational and time‑management skills
• Understanding of networking, cybersecurity, data privacy, and IT best practices
• Ability to work independently while collaborating effectively within a team environment
• Occasional travel may be required

WHY IS THIS A GREAT OPPORTUNITY

• Family‑focused environment to learn, grow and develop your skills
• Exposure to a wide range of technologies, industries, and client environments
• Opportunity to work with modern cloud, infrastructure, and cybersecurity solutions
• Collaborative team environment focused on growth and continuous improvement
• Ability to make a direct impact on client success and business operations
• Long‑term career potential within a growing IT organization
• Hands‑on experience with both day‑to‑day support and larger technical projects

1035 Medina Rd, Suite #800 Medina, OH 44256

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