IT Support Pro: Onsite & Remote Troubleshooter

Weston, Inc.; Warrensville Heights (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Weston, Inc. is seeking an IT Support Specialist to join our Corporate Services team in Warrensville Heights, OH. You will set up laptops and devices, install and update software, and provide technical assistance to staff to ensure smooth daily operations.

You will manage support requests, troubleshoot network and computer issues, and train staff on new systems and procedures. This role requires strong communication and customer service skills, with flexibility to work outside normal hours as

Qualifications

• High school diploma required; associate degree in IT preferred.
• Proven experience as IT support specialist, help desk, or similar role.

Responsibilities

• Set up laptops and client devices following established procedures.
• Install, update, and remove software as needed.
• Provide technical assistance and resolve IT-related issues.
• Remotely access devices to troubleshoot problems and apply fixes.
• Manage support tickets and follow up to ensure issue resolution.
• Train staff on technology topics and update manuals.

Skills

Microsoft 365

Remote support

Troubleshooting

Communication

Customer service

Education

High school diploma

Associate degree in Information Technology (preferred)

Job description

Weston, Inc. is seeking an IT Support Specialist to join our Corporate Services team in Warrensville Heights, OH. You will set up laptops and devices, install and update software, and provide technical assistance to staff to ensure smooth daily operations.

You will manage support requests, troubleshoot network and computer issues, and train staff on new systems and procedures. This role requires strong communication and customer service skills, with flexibility to work outside normal hours as