IT Support Technician (Level 1) - Hybrid, Pension & Benefits

Cain Lamarre; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Group insurance

Group pension plan

Telemedicine and EAP

Health activities reimbursement

Job summary

Cain Lamarre is seeking a Level 1 IT Technician for the Administrative and Support Services IT team in Val-d’Or. You will be the first contact for users, providing courteous, effective hardware, software, and network support, on-site and remotely.

Responsibilities include workstation setup, documentation, account management, and supporting security practices under the Technology Department. A DEC/DEP in IT is required, with strong French and customer service skills.

Qualifications

• Bachelor level knowledge in IT support and user assistance.
• Fluent in French, both written and spoken.
• Experience with IT support, ticketing, and documentation.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Install, configure, and maintain workstations and peripherals.
• Document procedures and update user guides for end users.
• Create and manage user accounts and assist onboarding/offboarding.
• Support IT security policies and participate in on-call coverage.

Skills

French

Microsoft Office

Independence

Customer service

Attention to detail

Prioritization

Under pressure

Ticketing Octopus

Education

DEC in CS or DEP in IT support

Tools

Octopus

Job description

Cain Lamarre is seeking a Level 1 IT Technician for the Administrative and Support Services IT team in Val-d’Or. You will be the first contact for users, providing courteous, effective hardware, software, and network support, on-site and remotely.

Responsibilities include workstation setup, documentation, account management, and supporting security practices under the Technology Department. A DEC/DEP in IT is required, with strong French and customer service skills.