IT Technician (Level 1)

Cain Lamarre; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Group insurance

Group pension plan

Telemedicine and EAP

Health activities reimbursement

Job summary

Cain Lamarre is seeking a Level 1 IT Technician for the Administrative and Support Services IT team in Val-d’Or. You will be the first contact for users, providing courteous, effective hardware, software, and network support, on-site and remotely.

Responsibilities include workstation setup, documentation, account management, and supporting security practices under the Technology Department. A DEC/DEP in IT is required, with strong French and customer service skills.

Qualifications

• Bachelor level knowledge in IT support and user assistance.
• Fluent in French, both written and spoken.
• Experience with IT support, ticketing, and documentation.

Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Install, configure, and maintain workstations and peripherals.
• Document procedures and update user guides for end users.
• Create and manage user accounts and assist onboarding/offboarding.
• Support IT security policies and participate in on-call coverage.

Skills

French

Microsoft Office

Independence

Customer service

Attention to detail

Prioritization

Under pressure

Ticketing Octopus

Education

DEC in CS or DEP in IT support

Tools

Octopus

Job description

Administrative and Support Services IT Technician (Level 1)

Full time

Partner office Val-d’Or

A place is waiting for you! Cain Lamarre is the best-established and one of the largest law firms in Quebec. With 15 offices and 550 resources, including nearly 300 legal professionals, lawyers, and notaries active in all areas of law, combined with deeply rooted values that put people first, we can offer you a stimulating career in a welcoming environment.

PROFILE

The Level 1 IT Technician is responsible for ensuring the smooth day-to-day operation of the firm’s IT systems. As the first point of contact for technical support, this individual provides prompt, courteous, and effective assistance to users, both on-site and remotely. They contribute to the stability, security, and evolution of the technological environment, while exemplifying outstanding customer service.

KEY RESPONSIBILITIES

• Technical Support for Users Provide first-level support for IT issues (hardware, software, network) to internal users in person or remotely, in accordance with established procedures; Record, track, and document requests in the ticketing system, ensuring rigorous follow-up from creation to resolution.
• Equipment Installation and Maintenance Install, configure, and update workstations, peripherals, software, and mobile applications; Perform basic checks and minor repairs on IT equipment; Participate in the inventory and management of IT hardware.
• Documentation and Procedures Contribute to the drafting and updating of technical documentation and user guides; Participate in the continuous improvement of support and troubleshooting procedures.
• Access and Account Management Manage the creation, modification, and deactivation of user accounts in systems; Collaborate on employee onboarding and offboarding processes (access, equipment, security).
• Project Participation and Security Support IT infrastructure improvement projects under the supervision of the Technology Department; Ensure compliance with IT security policies and best practices regarding confidentiality; Participate in on-call emergency support on a rotating schedule

SKILLS AND QUALITIES SOUGHT

• Excellent knowledge of French, both spoken and written;
• In-depth knowledge of Microsoft Office;
• Independence and team spirit
• Exceptional customer service
• Attention to detail, thoroughness, and professionalism
• Ability to manage priorities
• Ability to work under pressure
• Knowledge of ticketing systems such as Octopus
• College diploma (DEC) in computer science or vocational diploma (DEP) in IT support
• Knowledge of project management tools

BENEFITS

• Group insurance partially paid by the employer
• Group pension plan with employer contributions
• Telemedicine and Employee and Family Assistance Program
• Annual reimbursement program for health and wellness activities

All applications will be treated confidentially. Only candidates selected for interviews will be contacted.