IT Support Technician III

Texas Tech University Health Sciences Center; Odessa (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-Friendly workplace

Job summary

Texas Tech University Health Sciences Center is seeking an IT Support Technician III to provide technical support to departments, faculty, staff, and students with hardware and software assistance, and to manage IT projects in support of university operations.

The role emphasizes collaboration with IT staff and a focus on reliable, user-friendly technology within a university setting.

Qualifications

• Bachelor's degree in computer science, MIS, IT, or related area.
• Three (3) years of related full-time paid experience or seven years of combined education/experience.
• Ability to exercise judgment based on organizational policies and activities.

Responsibilities

• Provide technical support to departments, faculty, staff, and students for basic hardware and some software maintenance.
• Collaborate with IT staff to meet needs within IT OP procedures and initiatives.

Skills

Hardware basics

Software basics

Communication

Problem solving

Time management

Education

Bachelor's degree in CS / MIS / IT

Job description

Position Description

The IT Support Technician III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

The IT Support Technician III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Major/Essential Functions

With close supervision by management and/or project leads:

• The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
• This position will collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.

Knowledge, Skills, Abilities

• Exercise judgment based on an understanding of organizational policies and activities.
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective work relationships.
• Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
• Basic technology hardware and software competency.

Training in fundamental hardware and software support through education or experience.

Required Qualifications

• Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience
• OR a combination of related education and/or experience OR a combination of related education and/or experience to equal seven (7) years.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.